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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

P S Experienced Network Support Technician familiar with user support and root cause analysis. Advanced knowledge of Cisco operations and the dedication to see issues through to the end. Pursuing new professional challenges with a growth-oriented company. System analysis Customer service CISCO router management Team leadership Conflict resolution Configuration management New employee mentoring Network maintenance Troubleshooting Planning and implementation Customer focused First aid training Excellent communication skills W H 25N Nodal Network Systems Operator, 10/2013 to 07/2015 US Army - JBLM, Washington Trained junior members of IT team regarding network security and troubleshooting of data circuits. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Coordinated with systems partners to finalize designs and confirm requirements. Diagnosed and troubleshooted network related problems and applied solutions to increase company efficiency. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. 25N Nodal Network System Operator, 09/2012 to 09/2013 US Army - Camp Humphreys, South Korea Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. Trained junior members of IT team regarding network security and troubleshooting of data circuits. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Consistently met deadlines and requirements for all production work orders. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Coordinated with systems partners to finalize designs and confirm requirements. Diagnosed and troubleshooted Cisco routers and switches, including Cisco Call Routers. Programmed and maintained multiple end line users. Aligned office departments and increased inter-department communication and data sharing. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Collaborated with clients from concept through final delivery of product or service. Maintained 100% accountability on over $1,000,000 worth of equipment. E Networking And Computer Systems, 2011 Army Training - Fort Gordon, Georgia

Skills
  • Network support
  • Configuration management
  • Troubleshooting
  • Network maintenance
  • Customer Focused
  • Keen observer
  • Reporting skills
  • Work ethic
  • Punctuality
  • Verbal and written communication
  • Food service knowledge
  • Quality service
  • Menu memorization
  • Preparation techniques
  • Dining area cleanliness
  • Adaptability
  • Accurate money handling
  • Quick learner
  • Military experience
  • Safety and security
  • Investigation documentation
Education
Bellevue East Sr High School Bellevue, NE Expected in 2010 High School Diploma : - GPA : Cisco systems and those similar to it. Studied sub netting, switch and router protocols, VoIP protocols and platforms, as well as general maintenance and troubleshooting techniques
Work History
Firehouse Subs - Cashier and Food Prep
Sioux Falls, SD, 01/2020 - Current
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled and cut various fruits and vegetables to prepare for serving.
  • Used downtime to prepare ingredients and restock supplies for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained composure and work quality while under stress.
Athens Services - Temp Worker
Thousand Oaks, CA, 09/2019 - 11/2020
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Allied Universal Security Services - Security Guard
City, STATE, 11/2018 - 03/2019
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Patrolled sites on foot and by vehicle to provide visible deterrence to incidents and respond quickly to disturbances.
  • Oversaw premises, including entry and exit of employees and visitors daily.
U.S. Army - Network Operator and Maintainer
City, STATE, 04/2011 - 07/2015
  • Maintained optimal equipment operations, system performance and data availability by proactively maintaining and upgrading hardware, cabling and software.
  • Reviewed, investigated and resolved escalated network issues.
  • Performed root cause analysis, collected data and submitted timely reports.
  • Supported infrastructure used by more than 600 personnel.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

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Resume Overview

School Attended

  • Bellevue East Sr High School

Job Titles Held:

  • Cashier and Food Prep
  • Temp Worker
  • Security Guard
  • Network Operator and Maintainer

Degrees

  • High School Diploma

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