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P S Experienced Network Support Technician familiar with user support and root cause analysis. Advanced knowledge of Cisco operations and the dedication to see issues through to the end. Pursuing new professional challenges with a growth-oriented company. System analysis Customer service CISCO router management Team leadership Conflict resolution Configuration management New employee mentoring Network maintenance Troubleshooting Planning and implementation Customer focused First aid training Excellent communication skills W H 25N Nodal Network Systems Operator, 10/2013 to 07/2015 US Army - JBLM, Washington Trained junior members of IT team regarding network security and troubleshooting of data circuits. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Coordinated with systems partners to finalize designs and confirm requirements. Diagnosed and troubleshooted network related problems and applied solutions to increase company efficiency. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. 25N Nodal Network System Operator, 09/2012 to 09/2013 US Army - Camp Humphreys, South Korea Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. Trained junior members of IT team regarding network security and troubleshooting of data circuits. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Consistently met deadlines and requirements for all production work orders. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Coordinated with systems partners to finalize designs and confirm requirements. Diagnosed and troubleshooted Cisco routers and switches, including Cisco Call Routers. Programmed and maintained multiple end line users. Aligned office departments and increased inter-department communication and data sharing. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Collaborated with clients from concept through final delivery of product or service. Maintained 100% accountability on over $1,000,000 worth of equipment. E Networking And Computer Systems, 2011 Army Training - Fort Gordon, Georgia