Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict compliance standards. Courteous and respectful with guests to maximize loyalty.
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments.
Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Experienced worker offering dedication and service expertise developed over several years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature.
Enthusiastic retail professional with many years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.
Reliable team member with many years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.
- POS systems
- Liquor regulations and compliance
- Issue resolution
- Payment processing
- Cash drawer balancing
- Merchandise restocking
- Cash management
- Cash register operation
- Scanner operations
- Product recommendations
- Customer greeting
- Knowledge of wine and spirits
- Cash counting machine operations
- Coin counting
- Customer assistance
- ID verification
- Credit and cash transactions
Parkman, OH, 10/2010 - 02/2016
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed customer payments quickly and returned exact change and receipts.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues with cash registers, card scanners and printers.
- Welcomed customers, offering assistance to help find necessary store items.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Melbourne, FL, 05/2012 - 02/2015
- Planned team meetings for cashiers on a monthly basis and coordinated availability of conference rooms.
- Maintained knowledge of company products and services to effectively resolve complaints and concerns.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Drove customer escalations to resolution by engaging directly with clients.
- Achieved commendations for providing top-quality customer service.
- Revised department schedules to maximize coverage during peak hours.
- Supervised front end cashiers completing efficient daily taks.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Responded to in-person and online customers to improve company customer service ratings.
- Supervised daily customer service calls to track support issues and improve operating procedures.
- Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
- Evaluated employee job performance and motivated staff to improve productivity.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances, delivering one-on-one coaching to promote better service.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Coordinated work of numerous employees by offering clear direction and motivational leadership.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Mentored new employees on daily tasks and delivered constructive feedback to increase understanding of job duties.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Cross-trained staff members, resulting in an increase in customer satisfaction ratings.
- Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Smithville, OH, 02/2011 - 05/2012
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Interviewed customers regarding issues and reported feedback to management team.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Educated customers on special pricing opportunities and company offerings.
- Trained new employees in procedures and policies in order to maximize team performance.
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Inspected items for damage and obtained replacements for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Trained new team members in cash register operation, stock procedures and customer service.
- Properly verified customer identification for alcohol or tobacco purchases.
- Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues with cash registers, card scanners and printers.
- Welcomed customers, offering assistance to help find necessary store items.
City, STATE, 01/2008 - 01/2011
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues with cash registers, card scanners and printers.
- Received payments for food orders and issued receipts.
- Worked closely with front-end staff to assist customers.
- Processed hundreds of transactions per day with exceptional accuracy.
- Maintained high productivity by efficiently processing cash, and credit payments for customers.
- Assisted supervisors with completing end-of-day counts and securing funds to prevent loss or theft.
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Resume Overview
School Attended
- Alexander High School
- Columbia Southern University
Job Titles Held:
- Cashier
- Customer Service S
- Customer Service Representative
- Cashier
Degrees
- High School Diploma
- Some College (No Degree)
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