Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Reliable individual willing to handle various duties, including taking orders, cleaning workstations and monitoring cook times. A determined Restaurant Team Member with a pleasant personality and a desire to learn new tasks. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Hardworking and knowledgeable call center representative well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on seeking solutions to problems. Eager to provide superlative results for customers and employers alike.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
09/2019 to 06/2020 Cashier Crossroads Diversified Services | Fair Oaks, CA,
  • Verified orders and bagged items for easy transport.
  • Reviewed contents on food trays to check receiving complete order.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Restocked workstation with supplies and communicated out of stock items to management.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Made all meals in accordance with company standards and requirements.
  • Offered support to other stations in high-volume shifts or as needed.
10/2018 to 04/2019 Call Center Representative Mass Bay Credit Union | Boston, MA,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted 400+ callers per week in fast-paced environment.
11/2016 to 09/2018 Cashier Crossroads Diversified Services | Glendale, CA,
  • Helped customers complete purchases, including processing payments and bagging items.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Assisted customers based on currently available product, promotional and policy information.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Cleaned shelves and restocked with new inventory when products were running low.
  • Checked prices and pulled product for customers.
  • Performed cycle counts and monthly inventory audits.
  • Operated different grocery store equipment, including balers, power jacks and slicing machines.
  • Retrieved carts from returns and the parking lot.
  • Checked prices and found requested products in the store for customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
03/2012 to 04/2016 Cashier/Cook Eldorado Resorts, Inc. | Columbus, OH,
  • Organized food items on serving trays and in carry-out packages.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Monitored and counted food stock and supplies to reorder on time.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Served orders to customers at windows, counters and tables, handling approximately 100+ orders per shift.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
Education and Training
Expected in 05/2012 GED | Marcos De Niza High School, Tempe, AZ GPA:

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School Attended

  • Marcos De Niza High School

Job Titles Held:

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  • GED

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