Bachelor of Arts: Fashion Design, Expected in 12/2024 - The Art Institute of Houston - Houston, TX GPA:
Professional Summary
Responsible lead associate proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Good with time management and task completion.
Skills
Bilingual
Product Scanning
Payment Processing
Product Location
Cash Handling
Sweeping and Mopping
Staff Supervision
Cooperative Attitude
Cleaning and Sanitizing
Credits and Refunds
Policies and Procedures
Inventory Stocking
Problem Solving
Employee Training
Reliable and Responsible
Feedback Acceptance
Pricing and Markdowns
Complaint Resolution
Gift Wrapping
Detail-Oriented
Cash Register Operations
Price Identification
Honest and Ethical
Customer Transactions
Work History
cashier, 02/2021 - Current Goodwill Of North Georgia – Johns Creek, GA,
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Maintained current knowledge of store promotions and highlighted sales to customers.
Monitored self-checkout systems and provided assistance or intervention where required.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Resolved customer complaints and maintained clean and tidy checkout area.
Maintained customer satisfaction while handling product returns quickly and professionally.
Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Performed cash, card and check transactions to complete customer purchases.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Cashier, 10/2020 - 01/2021 Goodwill Of North Georgia – Jonesboro, GA,
Resolved customer complaints and maintained clean and tidy checkout area.
Maintained customer satisfaction while handling product returns quickly and professionally.
Restocked and organized merchandise in front lanes.
Maintained current knowledge of store promotions and highlighted sales to customers.
Handled approximately 150 daily credit and cash transactions for customers with accuracy and speed.
Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Sold lottery tickets and fish and game licenses.
Operated cash register to record all transactions accurately and efficiently.
Set up new sales displays each week.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Performed cash, card and check transactions to complete customer purchases.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Team Lead Sales Associate, 05/2020 - 09/2020 Goodwill Of North Georgia – Kennesaw, GA,
Reported sales data to upper management as directed.
Monitored sales team performance and provided constructive feedback.
Achieved and exceeded sales goals for 4 consecutive months.
Negotiated contracts and sales terms with new and existing clients.
Provided exceptional customer service to foster client loyalty and satisfaction.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Conferred with customers to understand needs and make targeted cleaner recommendations.
Merchandised attractive shelf displays with current offerings to drive store sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 75%.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Built and cultivated long-term quality relationships with over 15 clients by addressing needs and providing superior customer service.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Opened new merchandise and stocked sales floor racks and shelves.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Informed customers of promotions to increase sales productivity and volume.
Lifted up to 100lbs at a time
Restocked the entire store within an hour time limit
Counted money at the end and beginning of every shift
Was in charge of dropping money at the bank and making any large deposits when needed
Cultivated customer loyalty, promoted repeat customers and improved sales.
Resolved customer complaints and maintained clean and tidy checkout area.
Maintained customer satisfaction while handling product returns quickly and professionally.
Conducted inventory counts by adding each item in stock and documenting in data scan.
cashier, 03/2019 - 05/2020 Pappas BBQ – City, STATE,
Maintained current knowledge of store promotions and highlighted sales to customers.
Checked identification for proof-of-age for alcohol and tobacco sales.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked closely with shift manager to solve problems and handle customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Prepared beverages and filled food orders for customers.
Performed cash, card and check transactions to complete customer purchases.
Learned cashier and line server positions and provided backup at key times.
Quickly and accurately counted drawers at start and end of each shift.
Verified over $[Amount] of cash and credit payments daily.
Operated cash register to record all transactions accurately and efficiently.
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