Friendly, honest, and engaging hard-worker with history of delivering excellent customer service in busy retail settings. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Strong payment processing and customer engagement skills to promote seamless business operations.
Skills
Accurate money handling
Excellent customer service
Hard working and motivated
Efficient in all situations
Experience
09/2019 to Current
CashierMagnolia Bakery – Los Angeles, CA,
Drove sales and add-on purchases by promoting specific item options to customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Assisted customers with new service additions and promotional offers.
Helped customers find specific products, answering questions and offering advice.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and work spaces to remove debris and maintain cleanliness.
Learned roles of other departments to provide coverage and keep store operational.
Processed returned items in accordance with store policy.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maximized customer satisfaction by providing assistance with purchases, locating items and answering questions.
01/2019 to 09/2019
Deli AssociateSpartannash – Midland, MI,
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Kept all utensils, dishes and glasses clean and ready for customer use.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Protected food from spoilage by storing according to safety procedures.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Followed recipes and customer request details to prepare high-quality, delicious meals.
04/2018 to 01/2019
Shift SupervisorPoet – Corning, IA,
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Performed store opening and closing procedures, including setting up registers and checking products.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Assisted store management with meeting standards of service and quality in daily operations.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Assisted the general manager during assigned periods and trained new team members.
Answered and resolved customer questions and concerns.
Identified equipment malfunctions by using various troubleshooting methods.
Resolved customer complaints and reported issues to senior management.
Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
Education and Training
Expected in 05/2019
High School Diploma: Courtland High School - Spotsylvania, VA GPA:
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