Experienced caregiver with 5 years in the health care industry, over 10 years of experience in customer service and 4 years of experience in warehousing. Expertise in retail, health care and warehouse operations.
With great skill in training development, computer supported programs, communications and problem solving.
Core Qualifications
Quick learner
Computer proficient
Microsoft Office
Training and development
Customer Service
Client-focused
Inventory Control
Detail Oriented
Experience
09/2015 to Current
CashierMagnolia Bakery – Los Angeles, CA,
Assessed customer needs and responded to questions.Cleaned and straightened work area.Issued receipts for purchases and gifts.Bagged merchandise by following standard procedures.Organized register supplies.Operated cash register with proficiency.Provided professional and courteous service at all times.
Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Positioned residents for comfort and to prevent skin pressure problems.Provided personal nursing care in pre- and post-operative situations.Tended to patients with chronic illnesses.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Provided patients and families with emotional support.Assisted with ADLs.Sensitive to the needs of geriatric patients.Comforted patients and provided them with reassurance and encouragement.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
02/2013 to 2014
Home Health AideBayada Home Health Care – Pinellas Park, FL,
Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Assisted with ADLs.
05/2011 to 01/2013
Hospice Home Health AidePhoenix Home Care – Farmington, NM,
Exhibited compassionate care and communication with regard to issues of death and dying.Provided patients and families with emotional support.Assisted with ADLs.Administered simple range of motion exercises.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Tended to patients with chronic illnesses.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Positioned residents for comfort and to prevent skin pressure problems.Cleaned and organized patients’ living quarters.Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager.
09/2006 to 03/2010
Inventory ControlQuantum Services – Athens, GA,
Conducted monthly, quarterly and yearly inventories of warehouse stock.Reported inventory balances and cycle counts in both the ERP and WMS systems.Oversaw hiring and training of 4 new employees yearly.Worked at a rapid pace to meet tight deadlines.Verified and recorded the count and condition of cargo received.Operated powered lift trucks, pallet jacks safely, with a 0% incident rate.Entered data into Excel to load and manipulate data and to produce reports.Received incoming shipments and reviewed contents against purchase order for accuracy.
04/2005 to 09/2006
Customer Service AssociateGiant Eagle – Columbus, OH,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Assisted customers with store and product complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Accurately logged all daily shipping and receiving orders.Managed cash stock and inventory balances accurately.Recommended, selected and helped locate merchandise based on customer needs and desires.Processed merchandise returns and exchanges. Resolved credit issues.
03/2003 to 04/2005
Customer service associate Giant Eagle – Cleveland, OH,
Processed merchandise returns and exchanges.Replenished merchandise shelves with items from the stockroom.Organized the store by returning all merchandise to its proper place.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Recommended, selected and helped locate merchandise based on customer needs and desires.Managed cash stock and inventory balances accurately.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Processed and issued money orders for customers.Expressed appreciation and invited customers to return to the store.Worked as a team member performing cashier duties, product assistance and cleaning.Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
Expected in May 2005
High School Diploma: General Ellet High School - Cleveland, GPA:
3.5 GPA
Expected in 2019
Associate of Applied Science: Nursing/ Respiratory Therapy Cuyahoga Community College - Cleveland, OH GPA:
Coursework in Nursing and Respiratory Therapy. 3.1 GPA.
Professional Affiliations
Additional Information
*I am very knowledgeable in both Excel and Microsoft computer programs.
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