Motivated, committed, & positive person to work around with 3 years of customer service
experience in various retails. Always looking to challenge myself, learn and be knowledgable in
my work.
Skills
Customer service mindset
Restocking
Sales proficiency
Security monitoring
Receive return/exchange merchandise
Customer service mindset
Excellent verbal communication
Verify daily tasks are completed
Experience
09/2016 to 05/2017
CashierRegal Cinemas White Oak Stadium 14 － Garner, NC
Keep customer satisfaction a high priority.
Maintain cleanliness in assigned work area.
Promoting the Regal Crown Club program.
Responding to phone calls and questions from guests in a manner that is consistent with guest
service philosophy.
Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
Ensuring tickets are sold in accordance with the MPAA rating system and company policy).
Operating POS system, including the proper handling of and responsibility for accuracy of
cash drawer, credit cards, travelers' checks, gift cards and redeemed discount tickets, passes
and coupons.
08/2016 to 05/2017
CashierHome Depot － Garner, NC
Provide great customer service as cashiers.
Monitor and maintain self check out area.
Follow policies and procedures to minimize shrink.
Play a critical role by providing fast, friendly, accurate checkout.
Process checkout and/or returns and exchanges are typically first to last to interact with.
Direct customer questions and concerns about policy, procedure, and personnel.
Carefully positioned by a head cashier or supervisor to Front End registers, Self Checkout,
PRO or Service desk.
Proactively seek product/project knowledge to provide customers with information & identify
selling opportunities.
Push credit sales & take interest on projects customers plan on/may have started to push more
leads (Free in home consultations).
Provide first level escalation for customer service issues & assist in the supervision, coaching,
& training of other Front End associates utilizing tools available.
11/2015 to 12/2015
CleanerAssociate Building Maintnance － Fairfax, VA
Cleaned and straightened work area.
Dusted and mopped all hard surfaces.
Set up and took down chairs and tables.
Make sure doors maintain locked at all times.
Gathered and emptied trash and recycling bins.
Provide assistance to manager for any given task.
Dusted furniture, walls, machines and equipment.
Notified building managers about needed repairs and replacement equipment.
Maintained all janitorial equipment in a clean, safe and operable condition.
04/2015 to 07/2015
CashierAMC Worldgate 9 Cinemas － Herndon, VA
Stock Inventory.
Scheduled theater cleans.
Lock up all inventory cabinets.
Attend to guests in large crowds.
Greet all guests promptly of entering location.
Trained as usher, concessions cashier, & ticket taker (door).
Clean down all countertops and behind concessions.
10 foot rule - Smile and make eye contact with a guest within 10 feet.
04/2014 to 02/2015
Guest Services/CashierBow Tie Cinemas 11 － Reston, VA
Count down register.
Scheduled theater cleans.
Lock up all inventory cabinets.
Answer main phone calls directed to theater.
Greet all guests promptly of entering location.
Take all transactions in box office (handle tickets).
Lockup/Unlock doors during closing/open shifts.
Handle discounts passes, swaps & refund receipts.
Answer/Assist with any questions and/or concerns of customers.
