Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.
Hardworking Customer Service Representative with multiple years of experience working with people and situations of all types. Trained in project and time management with extensive knowledge of persuasion and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate technological systems. Effective at operating within company regulations and different department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Maintained customer satisfaction while handling clothing product returns quickly and professionally.
Helped customers locate appropriate store locations of music products, answered questions about products and provided solutions for various personal issues.
Set up new sales displays each morning.
Prepared and submitted end-of-shift reports.
Worked closely with supervisor to solve problems and handle customer concerns.
Handled approximately 100-120 daily credit and cash transactions for customers with accuracy and speed.
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