Hardworking, reliable, and motivated cashier/ customer service representative with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Works well within team settings. Reliable team member with 4+ years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handles all funds to maximize accounting accuracy and meet strict compliance standards.
Skills
Customer assistance
POS systems
ID verification
Loss prevention
Cash register operation
Merchandise restocking
Liquor regulations and compliance
Product recommendations
Payment processing
Cash counting machine operations
Cash management
Credit and cash transactions
Issue resolution
Staff mentoring
Coin counting
Training and mentoring
Returns and exchanges
Effective customer upselling
Experience
Cashier , 11/2017 to 11/2019 Martin Management Group – Clarksburg, WV,
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Assisted customers with account updates, new service additions and promotional offers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Trained new team members in cash register operation, stock procedures and customer service.
Trained new employees in cashiering procedures, offering assistance in resolving promotion, card read error etc, issues.
Properly verified customer identification for alcohol or tobacco purchases.
Operated cash register, collected payments and provided accurate change.
Learned roles of other departments to provide coverage and keep store operational.
Received payments for tobacco/nicotine products, beer sales, and herbal remedies and issued receipts for such.
Assisted co workers, and trainees with completing end-of-day counts and securing funds to prevent loss or theft.
Processed approximately 200 transactions per day with exceptional accuracy.
Inspected items for damage and obtained replacements for customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Increased sales at least by 2% by suggesting specific purchases to customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Monitored sales events, added new merchandise and rang up purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Cashier, 06/2017 to 11/2017 Martin Management Group – Bowling Green, KY,
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer service.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Received payments for food, especially bone in chicken, chicken sandwiches and salads, as well as side items and drinks and issued receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to the manager on shift or the General Manager for remediation.
Operated cash register, collected payments and provided accurate change.
Promoted specific item options to drive sales and achieve add-on purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted customers with account updates, new service additions and promotional offers.
Trained new employees in cashiering procedures, offering assistance in resolving wrong order complaints, food not being cooked to customers liking when being ordered a specific way (ex. well done chicken, or no salt on the fries) issues.
Server, 08/2016 to 06/2017 Qdoba – Old Hickory, TN,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Greeted newly seated guests quickly and efficiently.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Prepared and served cold, hot and alcoholic, non-alcoholic, hot and cold beverages to guests.
Rearranged tables and chairs, located or rolled extra silverware and set out hot trays to prepare for large groups.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Reviewed identification for patrons before serving alcoholic drinks.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Education and Training
High School Diploma: , Expected in 05/2018 Portland High School - Portland, TN, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
