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Cashier Resume Example

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CASHIER
Professional Summary
Friendly and courteous Front Desk Agent seeks employment with a boutique hotel. Consistently delivers first-rate service in a fast-paced professional environment. Fosters positive relationships with guests to promote customer loyalty. Adaptable Front Desk Agent skilled in quickly processing hotel reservations and check-in and check-out procedures. Innovative problem solver and fast learner with advanced understanding of Hotelogix. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Energetic, bilingual team player with four years of work as a fast food crew member, dishwasher and busser in a busy, family-owned restaurant. Enjoys interacting and working with others. Seeking a crew leader or assistant management role.
Skills
  • Guest services
  • Reservations and booking system experience
  • Service-oriented
  • Budgeting and cost control
  • Luxury guest services
  • Staff training
  • Skilled waitstaff
  • Courteous and helpful
  • Adaptability and responsiveness
Work History
Cashier, 11/2012 to 03/2016
 Popeyes – Chalmette, La
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Shift Manager, 04/2014 to 12/2014
 Burger King – New Orleans, La
  • Cross-trained and backed up other customer service managers.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Managed work flow to exceed quality service goals.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Updated customer orders from start to finish in an accurate and timely manner.
Assistant Manager, 08/2015 to 03/2017
 Family Dollar – New Orleans, La
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Managed work flow to exceed quality service goals.
  • Strong leader of customer support staff.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Cross-trained and backed up other customer service managers.
Front Desk Agent, 09/2015 to Current
 Midtown Hotel – New Orleans, La
  • Greeted, registered and assigned rooms to guests of hotels or motels.
  • Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
  • Recommended top dining and entertainment options for guests in the French Quarter area.
  • Greeted and registered guests and issued keys.
  • Processed 5+ reservations per 30 minutes.
Education
High School Diploma: 2014
 Chalmette High School - Chalmette, La
Bachelor of Science: Early Childhood Education, Current
 Southern University at New Orleans - New Orleans, La
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Resume Overview

Companies Worked For:

  • Popeyes
  • Burger King
  • Family Dollar
  • Midtown Hotel

School Attended

  • Chalmette High School
  • Southern University at New Orleans

Job Titles Held:

  • Cashier
  • Shift Manager
  • Assistant Manager
  • Front Desk Agent

Degrees

  • High School Diploma : 2014
    Bachelor of Science : Early Childhood Education , Current

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