, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking and reliable employee with a good and strong experience in customer service for more than 10 years. Successful in resolving customers concerns and inquiries. Highly organized, proactive and punctual. Works well within team settings. Positive, Calm, Adaptable and capable to quickly learn new concepts and skills.
Skills
Reliable and Responsible
Honest and Ethical
Cooperative Attitude
Detail-Oriented
Feedback Acceptance
Employee Training
Problem Solving
Willingness to Learn
Family Educated
Emotional and Social Support
Speed Learning
Planning
Multitasking
Active listening
Work ethic
Computer skills
First Aid/CPR
Fluent in English and Arabic Language
Communication
Experience
09/2018 to CurrentCashierNemacolin Woodlands Resort | Farmington, PA,
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Met high productivity standards in processing payments for customers.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Resolved customer complaints and escalated worsening concerns for remediation.
01/2020 to 12/2020Sales AssociateCarejourney | Arlington, VA,
Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
Answered customer emails and telephone requests for information.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Oversaw customer test drives and demonstrated standard and optional features.
Filled out paperwork to register vehicles and complete sales.
Met incoming customers at door to guide through showroom and sales lot.
Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Showcased vehicle features and took customers on test drives in local area.
Managed sales negotiations and financing options.
Educated customers about sales processes, warranty requirements and service standards.
Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Supervised successful car sales team in fast-paced environment with demanding quotas.
Implemented strategic improvements to customer service policies and increased overall satisfaction ratings.
03/2012 to 12/2015BankerUs Bank | NJ, State,
Advised customers on bank products, services and financial planning options.
Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Modified, opened and closed customer accounts.
Completed daily cash balancing, including ATM.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
Met with new clients and completed pre-qualification procedures.
Developed culture of success rewarding performance, productivity and sales results.
02/2010 to 06/2010Nursing StudentGreater Baltimore Medical Center | Annapolis, MD,
Measured and recorded vital signs, including blood pressure, temperature and respirations.
Supported patients with basic functions, including eating and walking.
Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
Delivered high level of care to every patient.
Maintained safe and comfortable environment for each patient.
Read and understood patient assignment list and reviewed charts to check for special conditions.
Delivered meals and snacks, helped patients feed themselves and documented intake for medical records.
Education and Training
Expected in 03/2012BBA | Banking Tafila Technical University , Amman, Jordan, GPA:
Completed education in Banking Science
Completed coursework in Anti-Money Laundering, principal of financial sciences and Banking Management.
Completed education in Banking and Financial Science.
Bachelor's Degree of Banking and finance
Expected in | Banking And Financial Housing Bank, Jordan, GPA:
Completed education in Anti- Money Laundering
Completed coursework in Principle of Banking and science , Finance and Anti- Money Laundering
Expected in | The King For Leadership And Management , Amman, Jordan, GPA:
Completed education in Training Of Trainers
Thesis: Leadership
Expected in | First AidKing Abdullah Hospital , Amman ,Jordan, GPA:
Completed education in CPR -First Aid
Completed principal coursework For Wounds, Heart Rates, Fractures, Burns, Poisoning, Choking, Injuries, And Shocks.
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