Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Calander management
  • Effective planning
  • Conflict management
  • Great customer service
  • Microsoft Office
  • Run office equipment
  • Directing calls
  • Administrative skills
  • Cash transactions
  • Listening skills
  • Data entry
  • Multi-line phone systems
  • Appointment setting
Front Desk Coordinator, 07/2007 - 04/2016
Charleston Gi Summerville, SC,
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Built relationships with long-term clients through individualized and outstanding customer service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted and directed customers kindly and accurately.
  • Maintained cleanliness of front lobby area.
  • Opened the office and completed closing paperwork and procedures daily.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Reviewed accuracy of patient paperwork and filed documents according to office procedures.
  • Facilitated workflow by drafting, forwarding and copying important documents and paperwork.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Made and rescheduled dental appointments for patients.
  • Reviewed and copied paperwork for permanent records.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Entered, copied, and scanned all of the patients health and insurance information.
  • Faxed referrals and doctors notes to the proper parties.
Builder, 09/2016 - 02/2018
Trachte, Llc Oregon, WI,
  • Analyzed blueprints and technical materials to determine required dimensions, equipment and operational procedures before commencing production.
  • Troubleshooted problems with equipment, devices or products.
  • Inspected finished products for quality and adherence to customer specifications.
  • Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Worked with managers to implement company's policies and goals.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Planned and laid out work to meet production and schedule requirements.
Hostess/Cashier, 09/2018 - 01/2019
Regal Cinemas Corporation Camarillo, CA,
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Checked dining and serving areas every ten minutes to verify proper cleanliness and readiness for guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Answered questions about food and order statuses for waiting customers.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Checked menus to verify current selection availability and cleanliness.
  • Guided guests to appropriate seating for party size, provided with menus.
  • Handled card and cash transactions daily, accurately keeping payment records and investigating irregularities.
  • Notified servers after seating parties in section for prompt service.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Managed closing duties, including restocking items and reconciling cash drawer.
Cashier, 09/2019 - 11/2019
Kwik Pik City, STATE,
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Helped customers find specific products, answering questions and offering advice.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to the manager for remediation.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new employees in cashiering procedures, offering assistance in resolving transaction issues.
Education and Training
High School Diploma: , Expected in 05/2003
Mount Ida High School - Mount Ida, AR

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School Attended

  • Mount Ida High School

Job Titles Held:

  • Front Desk Coordinator
  • Builder
  • Hostess/Cashier
  • Cashier


  • High School Diploma

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