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Cashier Resume Example

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CASHIER
Summary

Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Willingness to learn
Experience
12/2019 to 03/2020
Cashier Family dollars － Kansas City, MO
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Built and maintained effective working relationships with peers and upper management.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
  • Boosted profitability [Number]% and customer satisfaction ratings [Number]% through [Action] and [Action].
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Created and prepared annual budgets and goals for store with [Software] and [Software].
  • Contributed to positive, organized store appearance through [Action] and [Action].
  • Boosted store profit into regional top [Number]% through sales, service and loss prevention incentives.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
09/2018 to 11/2019
Customer Service RepresentativeSpectrum Mobile Services － Kansas City, MO
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement initiatives.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
04/2018 to 10/2018
Customer Service RepresentativeJCPenney － KANSAS CITY, KS
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Educated customers on special pricing opportunities and company offerings.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement initiatives.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
05/2017 to 02/2018
Customer Service RepresentativeUsa800 － Kansas City, MO
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Education and Training
05/2018
High School DiplomaRaytown South High School － Raytown, MO
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Resume Overview

Companies Worked For:

  • Family dollars
  • Spectrum Mobile Services
  • JCPenney
  • Usa800

School Attended

  • Raytown South High School

Job Titles Held:

  • Cashier
  • Customer Service Representative

Degrees

  • High School Diploma

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