Cashier Resume Example
Love this resume?Build Your Own Now
CASHIER
Summary
Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
|
Experience
12/2019 to 03/2020
Cashier Rock Island-Milan School District #41 － Rock Island , IL
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Built and maintained effective working relationships with peers and upper management.
- Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
- Boosted profitability [Number]% and customer satisfaction ratings [Number]% through [Action] and [Action].
- Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
- Created and prepared annual budgets and goals for store with [Software] and [Software].
- Contributed to positive, organized store appearance through [Action] and [Action].
- Boosted store profit into regional top [Number]% through sales, service and loss prevention incentives.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
09/2018 to 11/2019
Customer Service RepresentativeCaliber Collision － Boerne , TX
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Worked with managers to develop service improvement initiatives.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Documented conversations with customers to track requests, problems and solutions.
- Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Translated services for [Number]-person team to serve [Language]-speaking customer needs.
- Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
- Interviewed customers regarding [Type] issues and reported feedback to management team.
- Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Reviewed account and service histories to identify trends and issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
04/2018 to 10/2018
Customer Service RepresentativeCaliber Collision － Broomfield , CO
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Set up and activated customer accounts.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Reviewed account and service histories to identify trends and issues.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
- Interviewed customers regarding [Type] issues and reported feedback to management team.
- Educated customers on special pricing opportunities and company offerings.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Worked with managers to develop service improvement initiatives.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Documented conversations with customers to track requests, problems and solutions.
- Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Translated services for [Number]-person team to serve [Language]-speaking customer needs.
- Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
05/2017 to 02/2018
Customer Service RepresentativeCaliber Collision － Cape Coral , FL
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Set up and activated customer accounts.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Reviewed account and service histories to identify trends and issues.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
- Interviewed customers regarding [Type] issues and reported feedback to management team.
- Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
- Translated services for [Number]-person team to serve [Language]-speaking customer needs.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Documented conversations with customers to track requests, problems and solutions.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education and Training
05/2018
High School DiplomaRaytown South High School － City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Length
- Strong summary
Resume Overview
School Attended
- Raytown South High School
Job Titles Held:
- Cashier
- Customer Service Representative
Degrees
- High School Diploma
Similar Resumes
