(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and reliable Associate with strong ability in clear communication and multi tasking. Offering organizational skills, time management and eager to learn new knowlege. Highly organized, proactive and punctual with team-oriented mentality. Knowledgeable about office equipment and software. Works well with minimal oversight to carry out demanding work.

  • Microsoft Office
  • Relationship building
  • Communication
  • Leadership
  • People skills
  • Flexible
  • Team building
  • Working collaboratively
  • Data management
  • Organizational skills
  • Supervision
  • Basic math
  • Computer skills
  • Problem resolution
  • Active listening
  • Calendar Management
  • Types 50 WPM
  • Skilled in Google Docs, Calendar, Excel, PowerPoint and willing to learn more
  • Professional and mature
  • Strong problem solver
Education and Training
Conway High School Conway, SC Expected in 06/2012 High School Diploma : - GPA :
Safeway - Cashier
Pullman, WA, 10/2020 - 05/2021
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Assisted supervisors with completing end-of-day counts and securing funds to prevent loss or theft.
  • Increased sales by suggesting specific complementary items to customers.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Received payments for products and issued receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
Champion Windows - Customer Service Manager
Madison, WI, 04/2018 - 03/2020
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Set clear expectations and helped employees for achieving each target.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Evaluated and authenticated returns, exchanges and voids.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Resolved issues with cash registers, card scanners and printers.
  • Helped customers find store locations and complete purchases.
  • Stayed up to date on current item discounts to support promotions.
  • Managed cashier shifts and breaks.
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
Goodwill Industries Of Central Oklahoma - Shift Leader
Enid, OK, 06/2015 - 04/2018
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Identified needs of customers promptly and efficiently.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
  • Operated cash register to process cash, check and credit card transactions.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.

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School Attended

  • Conway High School

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  • Cashier
  • Customer Service Manager
  • Shift Leader


  • High School Diploma

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