Enthusiastic student who is working towards BA in Communication Studies. Seeking an Internship position to gain experience and knowledge where skills in communications, public relations, or broadcasting can be utilized and eventually lead to a career.
Skills
Excellent people skills
Social perceptiveness
Exceptional customer service
Adapt to diverse groups
Problem-solving skills
Active listening skills
Strong written and verbal communication skills
Personable and friendly
Positive and friendly
Fast learner
Collaborative
Skilled multi-tasker
Leadership
Works well under pressure
Exceptional attention to detail
AP, MLA Manuals of Style
Goal-oriented
Computer literate
Exceptional time management skills
Work History
Cashier11/2011 to 05/2012 PetSmart, Inc. – 39523 10th st W, Palmdale, CA
Ambassadors of entire store
Providing excellent/energetic customer service
Extensive knowledge on products and services
Connecting with Pets & Pet Parents
Maintain clear and orderly checkout areas.
Proposal of products and services.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Alerted customers to upcoming sales events and promotions.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Educated customers about different products to incite excitement about the company's mission and values.
Mentored new sales associates to contribute to the store's positive culture.
Answered customer telephone calls promptly and in an appropriate manner.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Assistant Manager05/2008 to 05/2012 Zizibeh, Inc. – 123 West Rancho Vista Boulevard #509 Palmdale, CA 93551
Promotion from cashier to Assistant Manager.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Identified potential shoplifters.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Processed cash and credit payments rapidly and accurately.
Greeted customers in a timely fashion while quickly determining their needs.
Engaged with customers in a sincere and friendly manner.
Assistant Manager05/2008 to 05/2012 Zizibeh, Inc. – 1233 West Rancho Vista Boulevard #509 Palmdale, CA 93551
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Determined customer needs by asking relevant questions and listening actively to the responses.
Greeted customers in a timely fashion while quickly determining their needs.
Engaged with customers in a sincere and friendly manner.
Built relationships with customers to increase likelihood of repeat business.
Lead Cashier06/2012 to 02/2014 Petsmart, Inc – 38147 47th St E, Palmdale, CA
Processed cash and credit payments rapidly and accurately.
Greeted customers in a timely fashion, while quickly determining their needs.
Developed positive customer relationships through friendly greetings and excellent service.
Stocked shelves and supplies and organized displays.
Trained new sales associates each quarter.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Answered customer telephone calls promptly and in an appropriate manner.
Assistant Manager 02/2014 to Current Styles For Less, Inc – 38141 47th St E, Palmdale, CA 93552
Great interpersonal skills and friendly, courteous and profile nature.
Examined merchandise to verify that it was correctly priced and displayed.
Assigned employees to specific duties to best meet the needs of the store.
Counted cash drawers and made bank deposits.
Preserved a perfect attendance
Maintained established merchandising standards, including window, sales floor and promotional displays.
Determined customer needs by asking relevant questions and listening actively to the responses.
Supervised and directed all merchandise and shipment processing.
Actively pursued personal learning and development opportunities.
Worked with the management team to implement the proper division of responsibilities.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Possess leadership skills with participative empowerment skills.
Communicated clear expectations and goals to each team member.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Followed merchandising guidelines to present visually appealing displays.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
High School Diploma: 2008Palmdale High School-
Palmdale,
CAGPA: GPA: 3.75
Member of Yearbook Club
Member of Art Club
GPA 3.75
Associate of Arts: Communication Studies2012Antelope Valley College-
Lancaster,
CA
CSU General Education Certificate: Communication StudiesCurrentCalifornia State University-
18111 Nordoff Street, Northridge,
CA 91330
Dean's List for maintaining a semester grade point average of 3.5 or above while in a minimum of 12 units.
Undergraduate Degree: CommunicationsGPA: Dean's list 2013-2014Communications Dean's list 2013-2014
Accomplishments
Property Administrator, Northrup Gunman 661)-803-3685 Teresa Orouke Store Manager, Styles for less 661)-435-8534.
Skills
cash handling, closing, Great Communication skills, Interpersonal, CSU, fast, Adobe Illustrator, Mac, merchandising, money, Microsoft Office, outlook, pricing, Public Speaking, sales, Excellent written
High School Diploma : 2008 Associate of Arts : Communication Studies 2012 Primary Degree : Communications Studies CSU General Education Certificate : Communication Studies Current Undergraduate Degree : Communications
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