Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Adaptable Banquet Server with outstanding reputation of fantastic service for up to 300 guests at Banquet events. Take initiative for top-of-the-line services and efficient event setup and takedown. Well-versed in table-side services with commitment to reliability and efficiency. Service-oriented server well-versed in dining, kitchen and cleanliness standards. Dependable, quality-focused professional with a little over a year of experience in restaurant operations. Organized cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.
Skills
Buffet and Tableside servicing
Food preparation and Safety
To-go order preparation
Menu memorization and presentation
Guest relations management
Table setting knowledge
Item promotion and upselling
Banquet coordination
Arranging banquet halls and events
Food running while maintaining Order accuracy
Fluency in Hindi and Punjabi
Hospitality service expertise
Cash register operations and management
Merchandising expertise
Computer and POS proficiency
Friendly demeanor
Adaptability
Work History
11/2018 to 05/2019
CashierSt. Joe Company – Panama City, FL,
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Operated cash register for cash, check and credit card transactions with 100% accuracy
Checked prices for customers and processed items sold by scanning barcodes
Processed POS transactions, including checks, cash and credit purchases or refunds
Counted cash in register drawer at beginning and end of shift
Restocked, arranged and organized merchandise in front lanes to drive product sales
Used cash registers and POS systems to request and record customer orders and compute bills
Assisted customers by answering questions and fulfilling requests
Assisted customers with special services, account updates and promotional options
Worked closely with Shift leads to solve problems and handle customer concerns
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Reviewed weekly sales circulars and monitored price changes
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Educated customers on promotions to enhance sales
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Helped over 200 guests every day by processing payments, monitoring reward accounts and resolving service concerns
Trained as On-floor staff and provided back-up coverage to customers for optimal support
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
02/2019 to 08/2019
Front of House ServerTerratron – Mankato, MN,
Assisted in smoothly hosting smaller banquet events for less than 100 people located at restaurant
Assisted kitchen staff in taking orders, as well as preparing, and delivering catering orders from time to time
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Restocked buffet for lunch and dinner service
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Kept register accurate through correct billing, payment processing and cash management practices
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Greeted and maintained relationships with regular customers
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
06/2019 to Current
Banquet ServerMckibbon Hospitality – Brandon, FL,
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Monitored guests for intoxication and immediately reported concerns to management.
Checked identification to enforce age requirement for alcoholic beverages.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Adapted service based on customer requests and kitchen readiness.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
Prepared serving and appetizer trays and set tables for banquet events with up to 200 attendees.
Provided friendly, courteous service to create memorable moments for guests.
Monitored dietary restrictions and served guests with special needs.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Returned reusable goods and serving equipment for inventory and restock.
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
Arranged linens and table settings according to seating plan and event theme.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Loaded trays with accessories, including eating utensils, napkins and condiments.
Smoothly circulated appetizer and drink trays around banquet events, offering selections to guests.
Education
Expected in 06/2020
GED: American River College - Sacramento, CA GPA:
Currently Majoring in Biomedical Engineering
Planning to transfer to University of California Davis in another year
Coursework specializing in Math and Biological Sciences
Completed all college level English Coursework
Expected in 06/2018
High School Diploma: Mira Loma High School - Sacramento, CA GPA:
Coursework specializing in Math, Biological Sciences and English
Graduated with 3.8 GPA under the International Baccalaureate Associates program
Member of Mira Loma Dance Team, Track, and Rhythm of Change
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