Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Adaptable Banquet Server with outstanding reputation of fantastic service for up to 300 guests at Banquet events. Take initiative for top-of-the-line services and efficient event setup and takedown. Well-versed in table-side services with commitment to reliability and efficiency. Service-oriented server well-versed in dining, kitchen and cleanliness standards. Dependable, quality-focused professional with a little over a year of experience in restaurant operations. Organized cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.

  • Buffet and Tableside servicing
  • Food preparation and Safety
  • To-go order preparation
  • Menu memorization and presentation
  • Guest relations management
  • Table setting knowledge
  • Item promotion and upselling
  • Banquet coordination
  • Arranging banquet halls and events
  • Food running while maintaining Order accuracy
  • Fluency in Hindi and Punjabi
  • Hospitality service expertise
  • Cash register operations and management
  • Merchandising expertise
  • Computer and POS proficiency
  • Friendly demeanor
  • Adaptability
Work History
11/2018 to 05/2019
Cashier St. Joe Company Panama City, FL,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Checked prices for customers and processed items sold by scanning barcodes
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Counted cash in register drawer at beginning and end of shift
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Assisted customers by answering questions and fulfilling requests
  • Assisted customers with special services, account updates and promotional options
  • Worked closely with Shift leads to solve problems and handle customer concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Reviewed weekly sales circulars and monitored price changes
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Educated customers on promotions to enhance sales
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Helped over 200 guests every day by processing payments, monitoring reward accounts and resolving service concerns
  • Trained as On-floor staff and provided back-up coverage to customers for optimal support
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
02/2019 to 08/2019
Front of House Server Terratron Mankato, MN,
  • Assisted in smoothly hosting smaller banquet events for less than 100 people located at restaurant
  • Assisted kitchen staff in taking orders, as well as preparing, and delivering catering orders from time to time
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Restocked buffet for lunch and dinner service
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Greeted and maintained relationships with regular customers
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
06/2019 to Current
Banquet Server Mckibbon Hospitality Brandon, FL,
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Adapted service based on customer requests and kitchen readiness.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Prepared serving and appetizer trays and set tables for banquet events with up to 200 attendees.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Monitored dietary restrictions and served guests with special needs.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Arranged linens and table settings according to seating plan and event theme.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Loaded trays with accessories, including eating utensils, napkins and condiments.
  • Smoothly circulated appetizer and drink trays around banquet events, offering selections to guests.
Expected in 06/2020
American River College - Sacramento, CA
  • Currently Majoring in Biomedical Engineering
  • Planning to transfer to University of California Davis in another year
  • Coursework specializing in Math and Biological Sciences
  • Completed all college level English Coursework
Expected in 06/2018
High School Diploma:
Mira Loma High School - Sacramento, CA
  • Coursework specializing in Math, Biological Sciences and English
  • Graduated with 3.8 GPA under the International Baccalaureate Associates program
  • Member of Mira Loma Dance Team, Track, and Rhythm of Change
  • Elected Captain of Mira Loma Dance Team

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Resume Overview

School Attended

  • American River College
  • Mira Loma High School

Job Titles Held:

  • Cashier
  • Front of House Server
  • Banquet Server


  • GED
  • High School Diploma

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