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cashier resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking and reliable [Industry] worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments.

Enthusiastic retail professional with [Number] years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Eager to apply [Skill] and [Skill].

Service-oriented [Job Title] manages highly accurate cash registers by processing cash, card and check payments without error. Security minded approach with excellent communication, organizational and multitasking abilities. Highly flexible in scheduling and committed to stellar attendance.

Experienced [Job Title] offering dedication and service expertise developed over [Number] years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature.

Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Committed [Job Title] with [Number] years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.

Dedicated [Job Title] with [Number] years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.

Skills
  • Cash register operation
  • POS systems
  • Merchandise restocking
  • Cash drawer balancing
  • Customer assistance
  • Credit and cash transactions
  • Scanner operations
  • Staff mentoring
  • ID verification
  • Cash management
  • Payment processing
  • Liquor regulations and compliance
  • Coin counting
Experience
Cashier, 05/2020 - Current
Raising Canes Chicken San Bernardino, CA,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
Call Center Representative, 04/2019 - 04/2020
Mphasis Limited Lake Mary, FL,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Maintained high-volume workload within fast-paced environment by assisting [Number] clients per [Timeframe] and consistently meeting performance benchmarks.
  • Ranked as most effective in [Action] out of [Number] representatives.
  • Analyzed reports on improvements to bring effectiveness to [Type] department, improving efficiency [Number]%.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Delivered customer support to [Number] callers each [Timeframe].
  • Negotiated with over [Number] vendors to expedite product shipments and backorders.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Achieved or exceeded [Number]% satisfaction rating on consistent basis.
  • Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Accurately documented calls and caller information in [Type] software and made updates to data as needed.
  • Documented conversations with customers to track requests, problems and solutions.
  • Completed up to [Number] outgoing calls per day according to assigned call list.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Promoted [Product or Service] offerings to drive growth and exceed benchmarks.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
  • Used prescribed call lists to place up to [Number] calls per day in fast-paced environments and maintained [Number]% conversion rate.
  • Answered multi-line call system with consistent [Number] second answer speed, resulting in [Number]% of calls being answered per [Timeframe].
  • Handled escalated customer service concerns from [Job title]s and [Job title]s to preserve revenue streams from key customers.
  • Improved call management database [Number]% by frequently changing and updating customer contact information.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Processed customer account changes using [Software].
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Corresponded with [Type] department team members to build and implement successful solutions to customer problems.
  • Assisted [Number]+ callers per week in fast-paced environment.
  • Addressed [Type] and [Type] problems by researching and resolving concerns through effective [Skill] and [Area of expertise].
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Answered, screened and processed over [Number] calls daily by using call management system and web-based communications.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
Cashier Supervisor, 04/2015 - 04/2019
Burlington Coat Factory Corporation Saint Peters, MO,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Received payments for [Product or Service] and issued receipts.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Greeted customers and responded to requests for information.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Contributed to positive, organized store appearance through [Action] and [Action].
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Built and maintained effective working relationships with peers and upper management.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Processed exchanges and returns by inputting in company database.
  • Boosted store profit into regional top [Number]% through sales, service and loss prevention incentives.
  • Reduced shrink from [Number]% to [Number]% in [Year] through implementation of improved merchandising and inventory procedures.
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Created and prepared annual budgets and goals for store with [Software] and [Software].
  • Boosted profitability [Number]% and customer satisfaction ratings [Number]% through [Action] and [Action].
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Education and Training
GED: , Expected in 03/2020
-
ANC College - Harlem, MT
GPA:
Status -

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Resume Overview

School Attended

  • ANC College

Job Titles Held:

  • Cashier
  • Call Center Representative
  • Cashier Supervisor

Degrees

  • GED

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