cashier resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Resourceful and client-focused Customer Service Manager with over 5 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills. Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Skills
Accounting
Issue resolution
Business Law
Customer assistance
Cash counting machine operations
Customer order recording
Coin counting
Customer greeting
Credit and cash transactions
ID verification
Cash management
Cash register operation
Product recommendations
Cash drawer balancing
Payment processing
Client relations and retention
Conflict resolution techniques
Talent development
Skilled multi-tasker
Expertise in sales
Focused on customer satisfaction
Proficient in Windows 10
Budgeting and finance
Persuasive
Deadline-oriented
Call center experience
Account management
Cross-functional collaboration
Experience
Cashier, 05/2020 to Current Raising Canes Chicken – Pickerington, OH,
Read weekly sales inserts and monitored price changes.
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Inspected items for damage and obtained replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Issued receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new employees in cashiering procedures, offering assistance in resolving store issues.
Learned roles of other departments to provide coverage and keep store operational.
Processed customer payments quickly and returned exact change and receipts.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Properly verified customer identification for alcohol or tobacco purchases.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues regarding customer complaints and escalated worsening concerns to cashier for remediation.
Newborn Photographer, 02/2018 to 09/2019 Mom365, Inc. – Deland, FL,
Improvised photographic methods and techniques.
Explained price and package details to customers.
Set up precise photographic measurements and control equipment.
Collaborated with clients to guarantee satisfaction with photos.
Assisted imaging team members with product styling, prep and post production.
Used out-of-the-box thinking to obtain perfect shot.
Collaborated successfully with variety of personalities and work styles.
Earned reputation for good attendance and hard work.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Customer Service Manager, 02/2010 to 10/2017 Comfort Systems Usa – Newport News, VA,
Created training manuals targeted at resolving simple and difficult customer issues.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Developed new sales scripts and strategies to expand profit opportunities.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Scheduled appointments with Apac's to meet customer needs and resolve key concerns.
Reduced amount of employee overtime 20% by effectively delegating tasks.
Worked with Apac to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Evaluated customer account information to assess current issues and determine potential solutions.
Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Education and Training
Associate of Science: Business Administration And Management, Expected in 09/2020 to Colorado Technical University - Colorado Springs, CO GPA:
Accomplishments
Improved customer retention in 2011 by 20% from the previous five years.
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