(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Complaint resolution
  • Report preparation
  • Inbound and Outbound Calling
  • Good listening skills
  • Money handling abilities
  • Creative problem solving
  • Retail materials management
  • Customer Complaint Resolution
  • Hardware Installations
  • Advanced computer proficiency
  • Task Prioritization
  • End-user support
  • Typing 89 wpm
  • Credit card processing
  • International sales support
  • Technical Support
  • Multi-line phone talent
  • Staff education and training
  • Professional telephone demeanor
  • Due Diligence
  • Software updates
  • Excellent interpersonal skills
  • Problem-solving skills
  • Project Management
  • Microsoft Office
  • Liquor law compliance
Bernalillo High School Bernalillo, NM Expected in 02/2011 GED : - GPA :
Work History
El Pollo Loco Holdings - Cashier
Rowland Heights, CA, 02/2020 - 05/2020
  • Reviewed and resolved differences between accounting information and cash drawer
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Trained as many other positions and provided back-up coverage to provide customers with optimal support
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Helped over 300 guests every day by processing payments, monitoring reward accounts and resolving service concerns
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Educated customers on promotions to enhance sales
  • Checked prices for customers and processed items sold by scanning barcodes
Unitedhealth Group - Customer Service Representative
Corpus Christi, TX, 08/2019 - 10/2019
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Leveraged sales expertise to promote additional purchases and capitalize on upsell opportunities
  • Regularly exceeded daily sales and product add-on quotas
  • Educated customers on promotions to enhance sales
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Synagro Technologies Inc. - Driver
Curtis Bay, MD, 06/2016 - 09/2016
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Coordinated efficient routes to avoid delays and optimize schedules
  • Delivered employees and materials to job sites 8 times per day
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Resolved product issue through consumer testing.

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Resume Overview

School Attended

  • Bernalillo High School

Job Titles Held:

  • Cashier
  • Customer Service Representative
  • Driver


  • GED

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