cashier resume example with 3+ years of experience
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Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Versatile head cashier with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.
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- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers with special services, account updates and promotional options.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Regularly exceeded 100% goals by using WOW and Diversity in all professional interactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Organized and removed online banking files no longer in use.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Assisted estimated 100 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Personal bankers.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Processed quarterly vault and ATM audits with zero error rate.
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by 100% in timely manner.
- Coordinated daily cash reconciliation in high-volume location.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened accounts with cross-sale ratio of 5 products opened.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Directed day-to-day collections functions, including recruiting, training and developing high-performing teams.
- Maintained compliance with fair debt practices and regulatory guidelines.
- Reached out to approximately 120 account holders daily.
- Collected on past due accounts with average 60 months delinquency.
- Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Investigated accounts with balance errors using accounting software.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Recorded all information regarding financial status of customers.
- Maintained high volume of calls to meet demands of busy group.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched, analyzed and settled 200 disputes per week.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and contracts on accounts.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Collected documents and made portfolios for collections accounts.
Royal High School - Simi Valley, CA
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International Fraud Investigators Course
Visa and Mastercard Fraud Investigators Course
Certificate in Interviewing and Interrogation from Wicklanders and Zalawski
Chicago, Illionois
I've spent the last eleven years volunteering in many different organizations in my local area. Along with caring for ill and disabled family members.
I love the out doors and spending time with my family.
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Resume Overview
School Attended
- Royal High School
Job Titles Held:
- Cashier
- Banking Specialist
- Customer Service Representative
Degrees
- GED
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