High-energy hostess, skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.
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- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Increased sales by suggesting specific complementary items to customers.
- Inspected items for damage and obtained replacements for customers.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Leveraged Yelp Waitlist to collect reservation information and communicate updates to guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers, increasing opportunities for repeat business.
- Helped to plan and execute parties for more than 75 guests, including coordinating menus and preparing tables.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
- Answered customers' questions about hours, seating, current wait time and other information.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Notified server after seating parties in section to facilitate prompt service.
- Tracked seated guests and available seating using Yelp Waitlist.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Offered preferred tables and other special accommodations to VIP customers.
- 3.8 GPA
- 4.2 HPA
- Honor Roll all 4 years of high school
- Ranked in Top 10% of class
- Played soccer and swam all throughout highschool. (athletics)
- Member, of the BAK Alumni Association
Exceeded expectations at the restaurant and received a raise after working for just one month.
Sang for the first lady of the United states (Melania Trump) as well as the first high profile first lady of China ( Madame Peng Liyuan) in 2017
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School Attended
- Forest Hill Community High School
- Palm Beach State College
Job Titles Held:
- Cashier
- Administrative Assistant
- Restaurant Hostess
Degrees
- High School Diploma
- Associate of Science
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