I am an exceptional customer care professional who addresses inquiries and resolves problems tactfully and diplomatically. I am dedicated to effective team management and customer satisfaction. I feel I would be valuable in your company and an asset to your team. I strive in organization, cleanliness, juggling multiple tasks, and working under pressure. I have strong leadership and relationship-building skills. Skills Exceptional interpersonal communication Excellent time management skills Effective problem solver Effective workflow management Customer-focused Microsoft Outlook, Word and Excel Exceptional telephone etiquette Exceptional customer service Cash register operations Excellent people skills
Skills
Work History
Cashier, 04/2013
to 07/2013 Dollar Tree – Shawnee,
OK
Operated a cash register for cash, check and credit card transactions with 97% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Welcomed customers into the store and helped them locate items.
Used time efficiently when not serving customers, including folding balloons and cleaning Verified that all customers received receipts for their purchase.
Server, 09/2012
to 01/2013 Mrs. Field's Cookies – Shawnee,
OK
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Verified proper portion sizes and consistently attained high food quality standards.
Regularly interacted with guests to obtain feedback on product quality and service levels.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
Decorated and merchandised quality bakery goods.
Properly wrapped, boxed, and weighed bakery department products.
Practiced safe food handling procedures at all times.
Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Master Teacher, 10/2010
to 04/2012 Building Blocks Child Development Center – Shawnee,
OK
Encouraged good behaviors using the positive reinforcement method.
Established a safe play environment for the children.
Instructed children on proper health and personal habits.
Organized and engaged in recreational activities such as games and puzzles.
Dressed infants and toddlers and changed their diapers.
Communicated openly with children's parents about daily activities and behaviors.
Meticulously sanitized toys and play equipment.
Encouraged children to be understanding of and patient with others.
Allowed for ample outdoor recreation time.
Maintained a child-friendly environment with access to outdoor activities.
Monitored each student's educational progress with individualized charts and files.
Addressed behavioral and learning issues with parents and daycare management.
Engaged with children on an individual basis in a pleasant manner.
Administered medications and kept appropriate records.
Associate, 09/2010
to 12/2010 Old Navy – SHAWNEE,
OK
Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
Inspected facility and grounds and picked up any trash.
Spot cleaned furniture and carpet.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
Mixed water and detergents in containers to prepare chemical cleaning solutions.
Promoted building security by locking doors and checking electrical appliances for safety hazards.
Sanitized bathrooms, office, and break area.
Kept janitorial closets clean and organized.
Dusted all furniture and fixtures thoroughly and carefully.
Assistant, 08/2010
to 10/2010 The Book Barn – Shawnee,
OK
Sorted and shelved an average of 100 donated collections per day.
Resolved patrons' complaints tactfully and professionally.
Located requested books on the shelves and in the storage.
Ran errands for the elderly owners.
Assistant Teacher, 02/2010
to 05/2010 First Christian Church Child Development Center – Shawnee,
OK
Adhered to all confidentiality requirements at all times.
Kept a clean, safe, and organized classroom for the four infants I cared for.
Continued my education in child development.
Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
Administered medication and minor first aid to sick and injured students.
Dressed children and changed diapers.
Communicated regularly with parents about daily activities and behaviors.
Offered parents detailed daily reports that outlined their child's day.
Server, 04/2009
to 11/2009 Santa Fe. Cattle Co – Shawnee,
OK
Maintained up-to-date knowledge of product and service changes.
Managed work flow to exceed quality service goals.
Updated customer orders from start to finish in an accurate and timely manner.
Promptly responded to inquiries and requests from prospective customers.
Solved unresolved customer issues.
Kept a well-organized and clean work area.
Kept account of all money and credit card receipts.
Dish washer, 01/2009
to 03/2009 Colonial Estates – Shawnee,
OK
I washed all serving trays, dishes, and utensils.
Kept up with the constant flow of work.
Helped prepare serving trays in down time.
Maintained knowledge of patients allergies, restrictions, and dietary needs.
Cashier, 10/2007
to 11/2008 Firelake Grocery – Shawnee,
Oklahoma
Promptly responded to inquiries and requests from prospective customers.
Maintained a clean work area.
Kept all paper work organized.
Kept an accurate account of all money, WIC, checks, and coupons.
Stayed on top of daily duties and expectations.
Kept a solid knowledge of all store products and the location of said products.
Cashier/ Server, 12/2006
to 10/2007 Three Buddies Barbeque – Shawnee,
OK
Updated customer orders from start to finish in an accurate and timely manner.
Trained staff on operating procedures and company services.
Promptly responded to inquiries and requests from prospective customers.
Solved unresolved customer issues.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Maintained a clean and organized work environment at all times.
Lab Tech, 06/2014
to Current Dr. Jack Mann DDS – 18 E. Dunloup St. Shawnee,
OK 74801
Greet patients and correctly identify patients before seating them
Set up examination room and dental trays in preparation for examinations and procedures.
Alerted other staff when patients arrived and prepared records for dentist review.
Educated patients about proper oral hygiene and plaque control procedures.
Worked closely with patients before, during and after dental procedures.
Designed and fitted prosthodontic appliances, including bridges, space maintainers and retainers.
Quickly and thoroughly set up trays with sterilized instruments.
Regularly solicited patient feedback to improve customer comfort and satisfaction.
Took impressions for retainers and appliances.
Created, smoothed, and fit retainers to patients.
Education
Barber: 2014 Institute of Hair Design - Shawnee,
OK
