Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Committed and hardworking customer service rep with 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Focused customer service rep with strong understanding of retail operations. Offering 5 years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike.
Dedicated customer service rep with 5 years of experience collecting customer payments. Accurately take payments, calculate cash accurately, detect counterfeit bills and take immediate action. Detailed and speedy when counting cash to balance cash drawer.
Seasoned customer service rep with discretion, conscientious nature and service background demonstrated over 5-year career. Efficiently maintain transaction records, handle monies and update accounts. Strong financial and mathematical abilities.
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled in various fields with dedication to efficiency and accuracy.
Reliable customer service rep offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service and cashier areas and flexible with changing business needs.
Skills
POS Systems
Point of Sale Knowledge
Liquor Law Compliance
Identification Checks
Drawer Management
Stocking and Replenishing
Cash Drawer Management
Bagging and Packaging
Merchandise Restocking
Product and Service Sales
Cash Register Operation
ID Verification
Refund Handling
Maintaining Store Appearance
Product Restocking
Retail Merchandising
Currency Sorting
Product upselling
Refunds and exchanges
Credit card processing
Customer assistance
Cash register operations
Payment collection
Friendly demeanor
Merchandising familiarity
Monetary transactions
Wire Transfers
Safe verifications
Time management skills
Daily transaction summarizing
Question responses
Payment processing
Guest inquiries
Inventory management
Heavy lifting
Inventorying products
Security Monitoring
Cleaning and sanitizing
Customer Relations
Payment accepting
Basic math skills
Basic math skills
Records Maintenance
Staff Training
Cleaning procedures
Checkout consistency
Money handling
Written and verbal communication
Store merchandise stocking
Customer direction
Adaptability
Cash report creation
Spirit, wine and beer expertise
Point-of-sale system operation
Receipt and refund issuance
Sales expertise
Good telephone etiquette
Coaching and mentoring
Exemplary communication
Cash register skills
Multi-tasking ability
Work History
06/2019 to 03/2020CashierCoca-Cola Bottling Co. Consolidated | Pikeville, KY,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
Completed manual and machine counts of funds for transactions valued at over $600
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers with special services, account updates and promotional options.
Answered questions about store policies and concerns to support positive customer experiences.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Counted cash in register drawer at beginning and end of shift.
Used cash registers and POS systems to request and record customer orders and compute bills.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked prices for customers and processed items sold by scanning barcodes.
Reviewed weekly sales circulars and monitored price changes.
Educated customers on promotions to enhance sales.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
09/2018 to 12/2019Customer Service RepresentativeBancfirst Corporation | Muskogee, OK,
Leveraged sales expertise to promote Health Insurance and capitalize on upsell opportunities.
Provided information to customers regarding GDIT's charge card and loyalty program and helped to open and activate new accounts.
Boosted sales revenue by skillfully promoting diverse Health Insurance options.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Communicated with vendors regarding back order availability, future inventory and special orders.
Responded to customer requests for products, services and company information.
Regularly exceeded daily sales and product add-on quotas.
Educated customers on promotions to enhance sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
09/2017 to 10/2018CashierCoca-Cola Bottling Co. Consolidated | Youngstown, OH,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers with special services, account updates and promotional options.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
08/2016 to 09/2017Customer Service RepresentativeBancfirst Corporation | Mustang, OK,
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Communicated with vendors regarding back order availability, future inventory and special orders.
Responded to customer requests for products, services and company information.
Regularly exceeded daily sales and product add-on quotas.
Educated customers on promotions to enhance sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Education
Expected in 06/2016Diploma | University High School, Waco, TX, GPA:
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