LiveCareer-Resume

cashier resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Upbeat Customer Service professional bringing 5 -year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations. Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Innovative Call Center Representative with 5 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.

Skills
  • Cash register operations
  • Refunds and exchanges
  • Customer support
  • Quality Assurance Controls
  • Product upselling
  • Customer assistance
  • Documentation and reporting
  • Professional Telephone Voice
Work History
Cashier, 05/2018 to 01/2020
Department Of Veterans AffairsYuma, AZ,
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Secretary, 01/2014 to 02/2016
Village Of SchaumburgSchaumburg, IL,
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Maintained current and accurate medical records for over 1000 patients.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized patient files and streamlined operations to improve efficiency.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
Call Center Representative, 05/2011 to 02/2015
Neighborhood HealthcareEscondido, CA,
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Handled inbound calls per shift to provide callers with product and service information and generate quotes.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
Call Center Representative, 10/2007 to 07/2010
Neighborhood HealthcareEscondido, CA,
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Education
High School Diploma: , Expected in 06/2005 to Independence High School - Charlotte, NC
GPA:

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Resume Overview

School Attended

  • Independence High School

Job Titles Held:

  • Cashier
  • Secretary
  • Call Center Representative
  • Call Center Representative

Degrees

  • High School Diploma

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