LiveCareer-Resume

cashier resume example with 5+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Cross-trained in multiple FOH positions to provide optimal service to every guest. Efficiently ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates and spills.

High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.

Skills
  • Menu memorization
  • Seating assignment preparation
  • High-volume dining
  • Check payment processing
  • Dining crew workflow optimization
  • Safe food handling
  • Special dietary requirements
  • Effective customer upselling
  • Table setting arrangements
  • Conflict and dispute resolution
  • Service prioritization
  • Dining customer service
  • Price memorization
  • Outgoing personality
  • Courteous and professional demeanor
  • Outstanding cleanliness
  • Flexible and adaptable
  • Menu knowledge
  • Flexible schedule
  • Strong communication skills
  • Guest and client satisfaction
  • Effective multi-tasker
  • Multitasking and prioritization
  • Verbal communication
  • Computer application knowledge
  • Safety standards training
  • Following regulations
  • Employee mentoring
  • Food safety understanding
  • Floor display design
  • Point of Sale (POS) system operations
  • Service-oriented
  • Strong team member
  • Problem solving
  • Organizing and prioritizing
  • Handling credit transactions
  • Engaging personality
  • Calm under pressure
  • Speedy and efficient
  • Strong leadership capability
  • Time management
Experience
10/2015 to 09/2016 Cashier Gpm Investments | Greenville, SC,
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed returned items in accordance with store policy.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built relationships with strategic partners leading to business development opportunities.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
09/2016 to 09/2018 Barista Rh | Plano, TX,
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Listened to customer desires and needs to recommend optimal products.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Prepared more than 30 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Protected store assets and facilities by ensuring compliance with company policies and procedures.
  • Described menu items to customers and suggested products based on stated preferences.
  • Redesigned coffee menu for improved readability.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Greeted over 100 customers daily, answered questions and recommended drinks and pastries.
  • Properly cleaned all equipment, including coffee machines and refrigerators and sanitized counters to avoid illness.
  • Ordered, received and stocked supplies and retail products.
  • Developed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained highest standards of conduct and service to support company reputation.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Maintained calm demeanor during high-volume periods and special events.
  • Organized service and seating areas.
  • Designed and printed menus, recipes and promotions and offers.
  • Monitored cafe for seating availability, safety and well being of guests.
  • Brewed approximately 2-3 batches of coffee per hour, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Passed all inspections by following health, safety and sanitation guidelines.
  • Trained entire staff of new baristas in new smoothie program offerings and procedures.
  • Resolved customer disputes with tact and professionalism.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Managed morning rush of over 50 customers daily with efficient, levelheaded customer service.
  • Received and accurately processed customer payments.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Cleaned and sanitized work areas, utensils and equipment.
09/2018 to Current Hostess and Food Runner Legal C Bar | City, STATE,
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Checked dining and serving areas every fifteen minutes to verify proper cleanliness and readiness for guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Worked within Open Table application to collect reservation information and communicate updates to guests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered telephone to provide establishment information and take party reservations.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Inspected restrooms for cleanliness and availability of supplies multiple times per shift.
  • Calculated charges, issued table checks and collected payments from customers.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Placed reservations through phone and email into Open Table.
  • Helped to plan and execute parties for more than 25 guests, including coordinating menus and preparing tables.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Cleaned seating area and checked restrooms every 30 minutes.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Notified servers after seating parties in section for prompt service.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Guided guests to appropriate seating for party size, provided with menus.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Handled up to $2000 of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
  • Checked menus to verify current selection availability and cleanliness.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Answered questions about food and order statuses for waiting customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Assisted servers with table settings and beverage refills during busy periods.
  • Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
  • Delivered entrees to tables and made sure each guest received the correct menu items.
Education and Training
Expected in to to | Human Services North Shore Community College, Danvers, MA GPA:
Expected in 06/2018 to to High School Diploma | Wakefield Memorial High School, Wakefield, MA GPA:

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Resume Overview

School Attended

  • North Shore Community College
  • Wakefield Memorial High School

Job Titles Held:

  • Cashier
  • Barista
  • Hostess and Food Runner

Degrees

  • Some College (No Degree)
  • High School Diploma

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