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Cashier Resume Example

Resume Score: 80%

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CASHIER
Summary

Naturally I am a reserved person, although when given the opportunity to show my strengths, I prove to myself repeatedly how dependable and ambitious I can be. I am always open to new ideas and how I can either improve on them or execute in a required manner. I do really well with visual displays/patterns, overall routines, and find ways to adjust to environments when trained to the required standards. I find ways to encourage others to always do their best around me and to work as a team and to communicate with each other. Although my strengths could carry themselves, I do have weaknesses. I will sometimes overlook my own need to grow as a worker and a person. I take criticism to its full meaning and intend on improving myself.

Skills
  • Account management
  • Training programs
  • Team management
  • Driving and transportation
  • Safety protocols
  • Planning and coordination
  • First Aid/CPR
  • Supervision
  • Relationship development
Experience
08/2017 to Current
CashierMichael's - San Antonio, TX
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Sustained a high rewards percentage on new sign ups and reoccurring members.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency while servicing customers.
  • Kept over 20+ students safe in designated classroom and in-store environment.
  • Created and distributed instructional materials for group and one-on-one use.
  • Prepared crafting materials and visual aids to engage in fun activity concepts.
10/2017 to 01/2018
Support SpecialistMichael's - San Antonio, TX
  • Answered questions about and demonstrated features of new merchandise to facilitate customer sales.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractiveness in the store.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Counted product stock to maintain inventory records while updating new prices when applicable.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Receivedproduct orders, unloaded merchandise and arranged store stock into appealing displays.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Set up an open-to-public classroom for parents/guardians by presenting themes, gathering the merchandise needed, and inputting the time and date the class would be needed.
  • Assisted in training new employees in cashiering procedures, offering assistance in customer resolving issues.
07/2019 to Current
Customer Experience ManagerMichael's - San Antonio, TX
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly through call backs and emailing.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Shared detailed information regarding product options to help customers make decisions.
  • Answered daily phone calls to resolve customer issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Took special orders in person and over telephone, generating an additional revenue every day.
  • Maintained rewards percentage accuracy rate when preparing weekly follow ups and employee rewards reports for management; all based on data from various sources.
  • Interacted with customers to follow-up on shipping statuses and expedited orders.
  • Documented conversations with customers to track requests, problems and solutions.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Managed accurate and adequate cash stock and inventory balances.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Aided management team during executive decision-making processes and generated daily reports to recommend corrective actions and improvements with employees and self.
Education and Training
06/2017
High School DiplomaJohn Paul Stevens High School - San Antonio, TX
  • Ranked in Top 25% of class.
  • 3.8 GPA
  • Mentored a freshman class each week.
  • As an elective, I was an office aid for the school clerks and counselors.
  • I'm certified to perform CPR and was trained in basic health knowledge.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Michael's

School Attended

  • John Paul Stevens High School

Job Titles Held:

  • Cashier
  • Support Specialist
  • Customer Experience Manager

Degrees

  • High School Diploma

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