Cashier Resume Example
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CASHIER
Summary
Naturally I am a reserved person, although when given the opportunity to show my strengths, I prove to myself repeatedly how dependable and ambitious I can be. I am always open to new ideas and how I can either improve on them or execute in a required manner. I do really well with visual displays/patterns, overall routines, and find ways to adjust to environments when trained to the required standards. I find ways to encourage others to always do their best around me and to work as a team and to communicate with each other. Although my strengths could carry themselves, I do have weaknesses. I will sometimes overlook my own need to grow as a worker and a person. I take criticism to its full meaning and intend on improving myself.
Skills
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Experience
08/2017 to Current
CashierCity Of Lewisville － Lewisville , TX
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Sustaineda high rewards percentage on new sign ups and reoccurring members.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency while servicing customers.
- Kept over 20+ students safe in designated classroom and in-store environment.
- Created and distributed instructional materials for group and one-on-one use.
- Prepared crafting materials and visual aids to engage in fun activity concepts.
10/2017 to 01/2018
Support SpecialistAxalta Coating Systems Ltd － Dublin , OH
- Answered questions about and demonstrated features of new merchandise to facilitate customer sales.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues with cash registers, card scanners and printers.
- Kept check-out areas clean, organized, and well-stocked to maintain attractiveness in the store.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Counted product stock to maintain inventory records while updating new prices when applicable.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Set up an open-to-public classroom for parents/guardians by presenting themes, gathering the merchandise needed, and inputting the time and date the class would be needed.
- Assisted in training new employees in cashiering procedures, offering assistance in customer resolving issues.
07/2019 to Current
Customer Experience ManagerIkea North America Services, Llc － Emeryville , CA
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly through call backs and emailing.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Shared detailed information regarding product options to help customers make decisions.
- Answered daily phone calls to resolve customer issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Took special orders in person and over telephone, generating an additional revenue every day.
- Maintained rewards percentage accuracy rate when preparing weekly follow ups and employee rewards reports for management; all based on data from various sources.
- Interacted with customers to follow-up on shipping statuses and expedited orders.
- Documented conversations with customers to track requests, problems and solutions.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Managed accurate and adequate cash stock and inventory balances.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Aided management team during executive decision-making processes and generated daily reports to recommend corrective actions and improvements with employees and self.
Education and Training
06/2017
High School DiplomaJohn Paul Stevens High School － City
- Ranked in Top 25% of class.
- 3.8 GPA
- Mentored a freshman class each week.
- As an elective, I was an office aid for the school clerks and counselors.
- I'm certified to perform CPR and was trained in basic health knowledge.
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Resume Overview
School Attended
- John Paul Stevens High School
Job Titles Held:
- Cashier
- Support Specialist
- Customer Experience Manager
Degrees
- High School Diploma
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