Cashier Resume Example Michael's

CASHIER

Summary

Naturally I am a reserved person, although when given the opportunity to show my strengths, I prove to myself repeatedly how dependable and ambitious I can be. I am always open to new ideas and how I can either improve on them or execute in a required manner. I do really well with visual displays/patterns, overall routines, and find ways to adjust to environments when trained to the required standards. I find ways to encourage others to always do their best around me and to work as a team and to communicate with each other. Although my strengths could carry themselves, I do have weaknesses. I will sometimes overlook my own need to grow as a worker and a person. I take criticism to its full meaning and intend on improving myself.

Skills

Account management
Training programs
Team management
Driving and transportation
Safety protocols

Planning and coordination
First Aid/CPR
Supervision
Relationship development

Experience

08/2017 to Current

CashierMichael's － San Antonio, TX

Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Sustained a high rewards percentage on new sign ups and reoccurring members.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency while servicing customers.
Kept over 20+ students safe in designated classroom and in-store environment.
Created and distributed instructional materials for group and one-on-one use.
Prepared crafting materials and visual aids to engage in fun activity concepts.

10/2017 to 01/2018

Support SpecialistMichael's － San Antonio, TX

Answered questions about and demonstrated features of new merchandise to facilitate customer sales.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.
Kept check-out areas clean, organized, and well-stocked to maintain attractiveness in the store.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Counted product stock to maintain inventory records while updating new prices when applicable.
Scanned items quickly to keep lines moving and reduce overall wait time.
Receivedproduct orders, unloaded merchandise and arranged store stock into appealing displays.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Set up an open-to-public classroom for parents/guardians by presenting themes, gathering the merchandise needed, and inputting the time and date the class would be needed.
Assisted in training new employees in cashiering procedures, offering assistance in customer resolving issues.

07/2019 to Current

Customer Experience ManagerMichael's － San Antonio, TX

Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Drove customer escalations to resolution by engaging directly with clients.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly through call backs and emailing.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Shared detailed information regarding product options to help customers make decisions.
Answered daily phone calls to resolve customer issues.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Took special orders in person and over telephone, generating an additional revenue every day.
Maintained rewards percentage accuracy rate when preparing weekly follow ups and employee rewards reports for management; all based on data from various sources.
Interacted with customers to follow-up on shipping statuses and expedited orders.
Documented conversations with customers to track requests, problems and solutions.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Managed accurate and adequate cash stock and inventory balances.
Consulted with customers to determine best methods to resolve service and billing issues.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Aided management team during executive decision-making processes and generated daily reports to recommend corrective actions and improvements with employees and self.

Education and Training

06/2017

High School DiplomaJohn Paul Stevens High School － San Antonio, TX

Ranked in Top 25% of class.
3.8 GPA
Mentored a freshman class each week.
As an elective, I was an office aid for the school clerks and counselors.
I'm certified to perform CPR and was trained in basic health knowledge.

Resume Overview

Companies Worked For:

Michael's

School Attended

John Paul Stevens High School

Job Titles Held:

Cashier
Support Specialist
Customer Experience Manager

Degrees

High School Diploma

Cashier Resume Example

Resume Score: 80%

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