Organized Customer Service experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.
Enthusiastic Cashier with 3 years of experience helping customers complete transactions. Talented at fielding customer questions, providing recommendations and ringing up on POS cash register. History of increasing sales by promoting current deals.
Skills
Point of sale knowledge
Stocking and replenishing
Customer assistance
Payment collection
Cash register operations
Identification checks
Bagging and packaging
Refunds and exchanges
Cash drawer management
Multi-tasking ability
Credit card processing
Product upselling
Cash register operation
Written and verbal communication
Friendly demeanor
Cash balancing
Maintaining store appearance
Good telephone etiquette
Product and service sales
Safe verifications
Currency sorting
Check cashing
Sale expertise
Coaching and mentoring
Order taking
Monetary transactions
Refund handling
Cleaning procedures
Interpersonal skills
Product restocking
Cash handling
Price changes
Purchase assistance
Request prioritization
Cash register systems
Bagging assistance
Coupons and gift cards
Cleaning and sanitizing
Payments posting
Daily transaction summarizing
Payment accepting
Staff training
Cash owed calculations
Money handling
Payment processing
Customer relations
Receipt and refund issuance
Cleanliness
Basic math skills
Currency counting
Cash register skills
Question responses
Reports and documents
Sandwich preparation
Food preparation
Menu memorization
Food arrangement
POS system use
Order delivery practices
Communication skills
Work History
Cashier, 11/2019 - 01/2020 Eastern Connecticut Health Network – South Windsor, CT,
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Worked closely with Cashier to solve problems and handle customer concerns.
Assisted customers by answering questions and fulfilling requests.
Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Helped over 1000 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Completed sales in excess of $100.00 with near-zero error rate using POS system.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Educated customers on promotions to enhance sales.
Completed manual and machine counts of funds for transactions valued at over $100.00.
Served needs of more than 100 customers in busy Restaurant environment.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Answered questions about store policies and concerns to support positive customer experiences.
Increased sales 100% by offering advice on purchases and promoting additional products.
Used cash registers and POS systems to request and record customer orders and compute bills.
HostOl, 08/2018 - 08/2019 Olive Garden – City, STATE,
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Equipped and organized facility to comply with company strategy for online and offline quality controls.
Conducted training and change management processes to improve operations.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Sorted product and provided expertise on non-conforming product requirements.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Developed standard operating procedures and document workflows for current and future process steps.
Coordinated with Host team in developing project plans for prioritized initiatives.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Developed and executed plans to monitor standard process adherence.
Updated quality control standards, methods and procedures to meet compliance requirements.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Investigated and resolved customer complaints to foster satisfaction.
Calibrated instruments and scales in production area and quality lab.
Managed and archived quality documentation and participated in internal and external quality audits.
Determined and recommended methods to address improvement opportunities.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Worked with Host to resolve Guest problems, improve operations and provide exceptional customer service.
Improved quality processes for increased efficiency and effectiveness.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Monitored social media and online sources for industry trends.
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Carhopper, 04/2018 - 06/2018 Sonic – City, STATE,
Answered guest questions and promoted special products.
Took over 50 daily customer orders with 100% accuracy.
Double-checked order accuracy and food quality consistently.
Enhanced guest entertainment by balancing and delivering food and beverage orders while roller skating.
Memorized orders and maintained 100% accuracy in high-traffic times.
Welcomed and greeted guests and delivered outstanding customer service.
Balanced orders on trays weighing over 10 lbs and delivered them to cars.
Communicated with management and associates to set and exceed sales and customer satisfaction goals.
Minimized customer wait times by 2 minutes.
Performed all activities visible by customers while roller-skating, comprising serving, food preparation, trash or tray removal, and assembly of beverage orders.
Minimized customer wait times by 2 minutes.
Completed company training program in record time.
Maintained professionalism while dealing with high order volumes and quality assurance.
Ensured consistency in food presentation and quality by inspecting all orders prior to delivery.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Checked completed orders for accuracy and bagged meals for easy carrying.
Observed customer purchases in line and differentiated between standard portions.
Promoted customer loyalty by efficiently handling food and service complaints.
Education
High School Diploma: , Expected in - Premier High School - Texarkana, TX, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
