Outgoing Lead Cashier always willing to take on new responsibilities with positive attitude. Dedicated employee capable of building effective teams through careful training, mentoring and coaching. Detail-oriented and motivational trainer with 10+ years of related experience.
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Store opening and closing
Cash register operation
Customer assistance
Credit and cash transactions
Issue resolution
Customer service
Cash management
Loss prevention
Cash drawer balancing
Coin counting
Bank deposits
Product recommendations
Experience
08/2018 to 03/2019
CashierFellowship Senior Living – Basking Ridge, NJ,
Troubleshot and resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed customer payments quickly and returned exact change and receipts.
Properly verified customer identification for alcohol or tobacco purchases.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
07/2016 to 03/2018
Customer Service RepresentativeMatthews International – Juelich, DE,
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Documented conversations with customers to track requests, problems and solutions.
02/2015 to 08/2017
Sales RepresentativeCarchex – Towson, MD,
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Introduced customers to new offerings and updated accounts.
Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Built positive and productive customer connections to drive consistent sales.
Generated incremental revenue to customers by upselling additional products and services.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
10/2010 to 12/2015
Lead Cashier/Retail Sales AssociateBath & Body Works – City, STATE,
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Trained new team members in cash register operation, stock procedures and customer service.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Drove sales and add-on purchases by promoting specific item options to customers.
Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
Helped customers find specific products, answering questions and offering advice.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Collected merchandise from store and searched back-end locations for customer purchases.
Stayed up to date on current item discounts to support promotions.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed customer payments quickly and returned exact change and receipts.
Education and Training
Expected in 06/2012
Bachelor of Science: Psychology University of Phoenix - Tempe, AZ GPA:
2.97 GPA
Expected in 06/2010
Associate of Applied Science: Psychology University of Phoenix - Tempe, AZ GPA:
Ranked in Top 10% of class
3.6 GPA
Psychology, helpful in customer service situations and conflict management.
Activities and Honors
Accomplishments
Recipient
Title
Company
Street AddressCity, ST ZIP Code
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