cashier resume example with 1+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Strong customer service experience with promoting to exceed customer and patron expectations. Calm and composed in stressful situations with first hand experience in reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
Cash Handling
Customer Service
POS Systems
Staff Supervision
Customer Support
De-escalation Techniques
Courteous with Strong Service Mindset
Calm and Professional Under Pressure
Issue and Complaint Resolution
Team-Oriented and Cooperative
MS Office
Microsoft Office
Computer Skills
Multi-Line Phone Systems
Computer Proficiency
Patient and Empathetic
Strong Analytical and Problem Solving Skills
Proactive Self-Starter
Regulatory Compliance
Excellent Attention to Detail
Efficient and Detail-Oriented
Verbal and Written Communication
Transaction Processing
Education and Training
Park Vista Community High SchoolLake Worth, FLExpected in 05/2020 ā āHigh School Diploma: - GPA:
Palm Beach State CollegeLake Worth, FLExpected in ā ā:Business Administration And Management - GPA:
Florida Atlantic UniversityBoca Raton, FLExpected in ā ā:Marketing - GPA:
Experience
Rural King - Cashier Butler, PA, 09/2022 - 03/2023
Operated cash register or POS system to receive payment by cash, check and credit card.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Learned roles of other departments to provide coverage and keep store operational.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Discounted purchases by scanning and redeeming coupons.
Adhered to social distancing protocols and wore mask or face shield.
Offered customers carry-out service at completion of transaction.
Remained aware of surroundings and secured cash to minimize loss potential.
Processed returned merchandise by strictly following store return and exchange procedures.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Xylem Inc. - Customer Service Associate Charleston, WV, 03/2021 - 10/2021
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Used collateral material and documents to share information about services, products and promotions.
Performed needs analysis and presented options based on findings to help customers make decisions.
Operated multi-line phone system and online messaging system to communicate with customers.
Upheld quality control policies and procedures to increase customer satisfaction.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Followed policies and procedures to meet or exceed established performance requirements.
Addressed inquiries, resolved customer issues and managed customer relations.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Rural King - Cashier Cape Girardeau, MO, 09/2019 - 01/2020
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Helped with purchases and signed customers up for rewards program.
Used suggestive selling techniques to promote add-on sales.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Upheld quality control policies and procedures to increase customer satisfaction.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Maintained work area and kept cash drawer organized.
Built and maintained productive relationships with employees.
Remained aware of surroundings and secured cash to minimize loss potential.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Greeted customers and responded to informational requests.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Recommended, selected, located and obtained products to meet customer needs.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
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