Dedicated, with years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Motivated with 4-year track record of success in providing exceptional service and sales support in various environments. Offering superior friendly and commitment abilities. Strong team player committed to assisting co-workers and management with all activities necessary for store success. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service. Well-organized with experience contributing to team and business needs and interacting positively with customers. Integral employee completes wide range of clerical duties. Highly motivated and efficient with outstanding communication skills and proficiency.
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- Assisted with purchases, locating items and signing up for rewards programs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find necessary store items.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Facilitated front desk operations for busy high-volume hotel.
- Monitored reservations to track incoming parties and special events.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Secured guest valuables in main safe or individual boxes.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Brewed approximately 200 cups of coffee per shift, keeping watchful eye on levels to avoid empty machines during peak shop hours.
- Ordered, received and stocked supplies and retail products.
- Managed morning rush of over lots of customers daily with efficient, levelheaded customer service.
- Cleaned and sanitized work areas, utensils and equipment.
- Protected store assets and facilities by complying with company policies and procedures.
- Operated cash register, collected payments and provided accurate change.
- Greeted customers daily, answered questions and recommended drinks and pastries.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Resolved customer complaints promptly to retain customer loyalty.
- Processed vehicles correctly and followed all checklists required for closing.
- Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles.
- Kept showroom and stock vehicles in clean and presentable condition.
- Drove at least 10 manual and automatic vehicles per day to guide through carwash.
- Pre-soaked or rinsed machine parts and equipment by immersing objects in cleaning solutions or water.
- Regulated pressure or flow of water, air, steam or abrasives from sprayer nozzles to activate cleaning equipment.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
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School Attended
- Mileva Maric Ajnstajn
- Life University
Job Titles Held:
- Cashier
- Hotel Front Desk Clerk
- Barista
- Car Washer
Degrees
- High School Diploma
- Bachelor of Science
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