cashier resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Conflict resolution
  • Menu memorization
  • Safety and sanitation
  • Customer service
  • Feedback Acceptance
  • Cash Register Operation
  • Work Task Prioritization
  • Promoting Loyalty
  • Stocking and Replenishing
  • Guest Satisfaction
  • Customer Assistance
  • Energetic and Outgoing
Work History
Cashier, 08/2021 - Current
Shakopee Mdewakanton Sioux Community Prior Lake, MN,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Suggested and described items based on guest preferences.
  • Explained current promotions and new menu items.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
Guest Service Advocate, 10/2018 - 07/2019
Whole Foods Framingham, MA,
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Recommended products and services to members and educated customers about relevant offerings
  • Utilized organizations computer system to look up and record information concerning member accounts
  • Documented detailed notes in CRM system to track customer interactions
  • Assisted members by coordinating responses involving multiple departments and personnel
  • Provided expert service by communicating information to customers and following up on promises
  • Built strong knowledge of product lines to assist customers in selecting products meeting highly personal needs
  • Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range issues
  • Answered incoming calls and assisted customers with questions
  • Advised customers on the status of merchandise ordered and arranged for pickup and delivery
  • Responded to questions and followed up on customer interactions
  • Assisted associates with problem resolutions
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
  • Used upselling and cross-selling techniques to provide solutions to customer issues
  • Trained and developed new team members on customer service initiatives and operational procedures
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently.
Shift Leader, 12/2017 - 07/2018
Life Care Centers Of America Fort Wayne, IN,
  • Reported losses, employee behavior issues, customer complaints, and other significant issues to upper-level management
  • Analyzed productivity reports, assisting in managing performance
  • Developed and maintained effective working relationships with team members, management, and customers
  • Evaluated the performance of associates and mentored underperforming employees on ways to improve
  • Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes
  • Assisted the general manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
  • Tracked labor,sales, and inventory and managed operations to maximize returns
  • Supervised staff, included development of team leaders to improve team management
  • Performed facility checks to verify cleanliness and client safety
  • Improved the performance of individual team members by motivating and training each person
  • Managed employee performance through disciplining, coaching, andCounseling
  • Implemented mentoring programs to bring new staff up to speed quickly.
Waitress, 05/2014 - 08/2017
Duckies Chowder House City, STATE,
  • Reported dining room or kitchen safety hazards and make sure timely resolutions were reached
  • Provided beer, wine, and cocktail suggestions to accompany meal choices
  • Trained new servers and bussers in company values, culture, and policies
  • Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
  • Worked closely with kitchen crew to foster accuracy and efficiency
  • Communicated with guests regarding special requests, allergy issues, and other dietary restrictions
  • Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
  • Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods
  • Recorded or memorized orders for each table and entered into the computerSystem
  • Observed all safety and sanitation requirements for food preparation andhandling
  • Assisted guests with making menu choices
  • Engage customers in friendly conversation to build connections and increase satisfaction
  • Controlled the flow of food from the kitchen to the dining table
  • Prepared itemized checks, including total meal costs and sales taxes
  • Collected payment from customers
  • Took orders, made drinks, and cleaned tables after the guests' departures
  • Answered phones and took phone orders for customer pick up or delivery
  • Quickly addressed and resolved customer concerns, working with management to fix advanced issues
  • Answered customer menu questions and offered suggestions based on individual preferences
  • Entered orders, delivered food and beverages, and processed payments
  • Chekec with customers to ensure satisfaction and correct any issues
  • Greeted all guests with a smile and friendly greeting.
High School diploma: , Expected in
Morro Bay High School - Morro Bay, CA
Status -
GED: , Expected in 05/2026
Southwestern College - Chula Vista, CA
Status -
Spanish :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Morro Bay High School
  • Southwestern College

Job Titles Held:

  • Cashier
  • Guest Service Advocate
  • Shift Leader
  • Waitress


  • High School diploma
  • GED

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