Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Driven and efficient customer service associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable, skilled, and willing to learn in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Skills
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Experience
Cashier, 07/2017 - 06/2020
Rite Aid – Kennewick, WA,
Rite Aid – Kennewick, WA,
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Resolved issues with cash registers, card scanners and printers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Monitored sales events, added new merchandise and rang up purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Inspected items for damage and obtained replacements for customers.
Hostess, 10/2019 - 03/2020
Mhc Equity Lifestyle Properties – Nokomis, FL,
Mhc Equity Lifestyle Properties – Nokomis, FL,
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take party reservations.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Offered preferred tables and other special accommodations to VIP customers.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Completed closing duties by emptying trash, sanitizing menus, cleaning windows, and collecting tablets to charge overnight.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered customers' questions about hours, seating, current wait time and other information.
Professional Nanny, 03/2019 - 12/2019
U.S. Physical Therapy – Appomattox, VA,
U.S. Physical Therapy – Appomattox, VA,
- Assisted children with homework and implemented school material in practical, everyday activity.
- Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
- Prepared simple meals and snacks and fed children.
- Participated in hands-on learning activities with children, including painting and drawing.
- Assisted with clothing selection, dressing and shoe tying.
- Modeled appropriate social behaviors and encouraged concern for others.
- Calculated amount owed for services and collected payment from parents.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
- Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Physically and verbally interacted with children throughout each day to promote mental and emotional development.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Helped children complete homework and special assignments daily to support academic performance.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Provided safe and efficient transportation to and from activities and events.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Regulated children's schedules to balance rest, learning and play.
- Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
- Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
- Supervised children during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
- Promoted good behaviors by using positive reinforcement methods.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Transported children to and from school, extra-curricular activities and play-dates.
- Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
- Washed and put away dishes and wiped down counters after meals and snacks.
Intern Athletic Trainer, 09/2016 - 03/2018
Desert Edge High School – City, STATE,
Desert Edge High School – City, STATE,
- Collaborated with other coaches to maintain consistent athletic program.
- Offered knowledge about ways to properly integrate supplements into diet and lifestyle.
- Helped to design fitness and conditioning programs for student-athletes.
- Traveled with sports teams to assist in medical coverage.
- Inventoried training supplies and medical equipment.
- Set clear performance targets and evaluated player and team achievements.
- Created training and nutrition articles and videos to motivate, inspire and educate individuals on supplements and training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
Bachelor of Science: Psychology, Expected in 12/2022
Grand Canyon University - Phoenix, AZ
Grand Canyon University - Phoenix, AZ
- Major in psychology.
- Two minors in criminal justice and counseling.
- President Scholarship Recipient.
- Grand Canyon University Honors College Member.
High School Diploma: , Expected in 05/2018
Desert Edge High School - Goodyear, AZ
Desert Edge High School - Goodyear, AZ
- 3.90 Weighed GPA
- Health Occupations Students of America, also referred to as H.O.S.A., Member
- Scorpion Pride Counsel, also referred to as S.P.C., Member
- Intern Athletic Trainer
- Volleyball, Soccer, and Softball team member
- Soccer captain of 2017-2018
- ACT score of 20
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Resume Overview
School Attended
- Grand Canyon University
- Desert Edge High School
Job Titles Held:
- Cashier
- Hostess
- Professional Nanny
- Intern Athletic Trainer
Degrees
- Bachelor of Science
- High School Diploma
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