Service Writer for Precision Auto Care offering a 2-year background in sales and customer service, as well as in-depth understanding of the sales cycle process.
Parts Sales Manager with experience instructing clients about new technologies. Expertise in distribution, retail and corporate environments.
Service Writer, Assistant Manager at Precision tune auto care and a Part Sales Manager at Autozone both which made me a detail-oriented self-starter and congenial salesperson. Background in inside sales and customer service.
Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets..
Excellent communication skills
Compelling leadership skills
Effective Retail Sale's Manager
Accomplished in relationship selling
Exceptional time management
Established track record of exceptional sales results
Named "Employee of the Month" April 2013.
Developed highly effective sales training strategies as Sales Manager of a 4-6-person team.
Managed a successful sales team of 6 members who consistently exceeded sales goals by 40-50% each month.
Cashier, 12/2013BIG LOTS - Austell, Ga
Maintained friendly and professional customer interactions.Shared product knowledge with customers while making personal recommendations.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Guided customers in choosing items that reflected personal style and shape.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Administered all point of sale opening and closing procedures.
Cashier, 01/2013OFFICE MAX - Austell, Ga
Shared product knowledge with customers while making personal recommendations.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Recommended merchandise based on customer needs.
Described merchandise and explain operation of merchandise to customers.
Replenished floor stock and processed shipments to ensure product availability for customers.
Assistant Manager/Service Manager, 06/2013PRECISON TUNE - Austell, Ga
Completed all repairs and maintenance work to company standards.
Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
Exceeded customer product expectations by maintaining equipment to product quality products.
Processed work orders and prioritized jobs.
Responsible for promoting safe and clean working environment.
Reviewed work orders and communicated with prior shift to assess work needs for the day.
Unloaded incoming inventory and placed products onto shelves.
Utilized facility tracking system to keep accurate records of completed repairs.
Used hand tools to mount, install, and secure tools.
Used measuring instruments to inspect parts
.Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
Kept supervisor informed of job progress and material requirements Maintained inventory for central warehouse of tools and supplies.
Managed work with little supervision.Notified supervisors of faulty operations and defective materials.
Oiled and cleaned machines and added coolant to machine reservoirs.
Part Sales Manager, 07/2014 to 11/2015AUTOZONE - Roswell, Ga
Successfully managed the activities of a number of team members in multiple locations.
Reduced amount of employee overtime by effectively delegating tasks.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Provided detailed monthly departmental reports and updates to senior management.
Addressed negative customer feedback immediately.
Provided a high level of product and leadership support to representatives and clients.
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Developed rapport with the customer base by handling difficult issues with professionalism.
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
High School Diploma:2013Osbourne High School - Marietta, GA, Cobb County
Member of key Club
Graduated with a 3.7 GPA
Study Spanish for 3years
Computer Skill training, such as Microsoft Office and typing skills
Standout Management of employees and detailed tasks
Leadership in job functions
Business Operations knowledge
Mechanically and Technically inclined
Excellent computer comprehension
Proficient at using Hand tools, Power tools, Operating equipment.
3 years of experience of auto parts, routine maintenance, scheduled services,and estimating parts and labor cost
Miguel Monterde; 2 years Contact: (678)502-9566
Russ Chamberlain; 3 years Contact: (678)3385525
Jamie Scoggins; 1 year Contact:(678)7965911
Doug Hartbarger relationship;Father:(404)992-6480
Angela Pratt relationship;Mother:(865)293-7441
Rick Eller relationship;Former employee:(470)3634342