(555) 432-1000,
Montgomery Street, San Francisco, CA XXX05

Diligent [ excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty.[ able to adapt easily to new processes and procedures. Familiar with successful strategies for empowering employees to develop abilities and build knowledge to better engage in company operations and serve customers. Demonstrated success in improving team efficiency and business profits[ [.

  • Liquor regulations and compliance
  • POS systems
  • Cash drawer balancing
  • Issue resolution
  • Staff development
  • Team building
  • Schedule management
  • Forecasting skills
  • Issue and conflict resolution
  • Communications
  • Customer service
  • Inventory management
  • Relationship development
  • Project organization
  • Team management
  • Administrative support
  • Supervision
  • Product displays
  • Safety methods
  • Loss prevention
  • Proficient with planograms and schematics
  • Inventory replenishment
  • Organization
  • Problem resolution
Education and Training
Gadsden Business College Rainbow City, AL, Expected in : Accounting And Business Management - GPA :
The Cheesecake Factory - Cashier
Natick, MA, 06/2020 - Current
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and obtained replacements for customers.
Pizza Hut - Plannogram Specialist
Alpine, TX, 04/2020 - 06/2020
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Removed debris from aisles to avoid blocking customers or creating safety concerns.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Noted current product inventory levels to support completion of order requests and audits.
Publix Super Markets - Front Service Clerk/Deli Clerk
City, STATE, 12/2017 - 02/2020
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Resolved customer complaints and fostered customer retention and loyalty.
  • Recorded accurate customer orders utilizing company computer system.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Delivered updated and accurate information in response to guest inquiries.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problemsproblems

  • Achieved cost-savings by developing functional solutions to "shrink related" problems.
McDonald's - Hourly Manager
City, STATE, 06/2011 - 04/2015
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
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  • Developed and updated scheduling policies covering all department activities.
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Generated reports to assess performance and make adjustments.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Studied existing procedures and policies to offer optimal leadership to employees and oversaw operations when standing in for absent managers.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Reviewed employee performance every 6 months/as needed and delivered constructive feedback to improve weaknesses.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.

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Resume Overview

School Attended

  • Gadsden Business College

Job Titles Held:

  • Cashier
  • Plannogram Specialist
  • Front Service Clerk/Deli Clerk
  • Hourly Manager


  • Some College (No Degree)

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