Cashier Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

  • Inbound and outbound calling
  • MS Office proficiency
  • Safety regulations
  • Sales techniques
  • Effective communication
  • Customer relationship management
  • Process improvements
  • Quality control
  • Customer service
  • Direct sales
  • Communication
  • Teambuilding
  • Basic math
  • Work ethic
  • People skills
  • Multitasking
  • Organizational skills
  • Reliable and trustworthy
  • Decision-making
  • Friendly, positive attitude
  • Computer skills
  • Active listening
Cashier, 12/2020 to 06/2021
El Pollo Loco HoldingsSouth Houston, TX,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Increased sales by suggesting specific complementary items to customers.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected checkout areas to direct team members in cleaning, trash removal and other actions to restore professional appearances.
  • Received payments for products and issued receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Patient Access Representative, 02/2021 to 05/2021
San Antonio Regional HospitalUpland, CA,
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Submitted fees and claims to insurance companies manually or digitally.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Documented and managed patient information using [Software].
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Assembled registration paperwork and placed identification bands on patient.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Scheduled patient appointment and procedures with [Software].
Customer Service Associate, 11/2017 to 08/2019
Firstservice ResidentialRancho Cucamonga, CA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Associate, 12/2018 to 05/2019
Firstservice ResidentialRocklin, CA,
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education and Training
High School Diploma: , Expected in 05/2018
Aberdeen High School - Aberdeen, MD
: Child Care, Expected in
North Florida Community College - Madison, FL

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Resume Strength

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  • Personalization
  • Target Job
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Resume Overview

School Attended
  • Aberdeen High School
  • North Florida Community College
Job Titles Held:
  • Cashier
  • Patient Access Representative
  • Customer Service Associate
  • Customer Service Associate
  • High School Diploma
  • Some College (No Degree)

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