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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

Skills
  • Payment processing
  • POS systems
  • Issue resolution
  • Cash drawer balancing
  • Liquor regulations and compliance
  • Coin counting
  • Cash management
  • Merchandise restocking
  • Loss prevention
  • Scanner operations
  • Security monitoring
  • ID verification
  • Cash register operation
  • Cash counting machine operations
  • Customer greeting
  • Customer assistance
Education and Training
Rafael Urdaneta University Maracaibo, Zulia Expected in 10/1994 ā€“ ā€“ Associate of Business Administration : - GPA :
Experience
Ria Financial - Cashier
Oceanside, CA, 12/2019 - Current
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and obtained replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Received payments for [Product or Service] and issued receipts.
Ria Financial - Cashier
Omaha, NE, 03/2019 - 11/2020
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Received payments for [Product or Service] and issued receipts.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
Fleetcor - Customer Service Associate
Denver, CO, 12/2017 - 08/2018
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Processed customer account changes.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Mentored junior team members and managed employee relationships.
  • Set up and activated customer accounts.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
  • Developed [Number] new customer prospects or referrals each [Timeframe].
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Achieved high quality marks on quality assurance evaluations through [Action].
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Managed accurate and adequate cash stock and inventory balances.
  • Replenished shelves to maintain adequate merchandise levels.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.

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Resume Overview

School Attended

  • Rafael Urdaneta University

Job Titles Held:

  • Cashier
  • Cashier
  • Customer Service Associate

Degrees

  • Associate of Business Administration

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