Cashier Resume Example
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CASHIER
Summary
[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.
Skills
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Experience
Cashier | 12/2019 to CurrentRia Financial - Oceanside , CA
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Read weekly sales inserts and monitored price changes.
- Processed [Number] transactions per day with exceptional accuracy.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Properly verified customer identification for alcohol or tobacco purchases.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Welcomed customers, offering assistance to help find necessary store items.
- Inspected items for damage and obtained replacements for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Received payments for [Product or Service] and issued receipts.
Cashier | 03/2019 to 11/2020Ria Financial - Omaha , NE
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Read weekly sales inserts and monitored price changes.
- Processed [Number] transactions per day with exceptional accuracy.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Properly verified customer identification for alcohol or tobacco purchases.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Inspected items for damage and obtained replacements for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Received payments for [Product or Service] and issued receipts.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer service.
Customer Service Associate | 12/2017 to 08/2018Fleetcor - Denver , CO
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Shared detailed information regarding [Product or Service] options to help customers make decisions.
- Processed customer account changes.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Mentored junior team members and managed employee relationships.
- Set up and activated customer accounts.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Lead on- and off-site customer support teams across multiple time zones.
- Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
- Developed [Number] new customer prospects or referrals each [Timeframe].
- Provided excellent services for customers by following up on issues, [Action] and [Action].
- Improved productivity by providing CSR performance feedback for corrective action.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Achieved high quality marks on quality assurance evaluations through [Action].
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
- Managed accurate and adequate cash stock and inventory balances.
- Replenished shelves to maintain adequate merchandise levels.
- Dispatched drivers to meet daily delivery needs for company customers.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
Education and Training
Rafael Urdaneta University - - City,State | | Associate of Business Administration10/1994
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Resume Strength
- Completeness
- Strong summary
Resume Overview
School Attended
- Rafael Urdaneta University
Job Titles Held:
- Cashier
- Customer Service Associate
Degrees
- Rafael Urdaneta University - City , State | Associate of Business Administration
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