Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Committed and hardworking Customer Service Cashier with 3 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

  • Cash handling accuracy
  • Ability to mediate Disputes
  • Listening skills
  • Comprehension skills, Reliable and punctual
  • Strong communication skills
  • Problem solver
  • Customer service expertise
  • Fast
  • Product upselling
  • Payment collection
  • Sales expertise
  • Inventory management
  • Good telephone etiquette
  • Visual Displays
  • Retail merchandising expertise
  • Strong communication skills
  • Cash handling
  • Detail Oriented
  • Customer service
  • Energetic work attitude
  • Detail Oriented
  • Internet savvy
  • Customer assistance
  • Multi-tasking ability
  • Time management skills
  • Basic math skills
  • Customer Complaint Resolution
Work History
11/2016 to 07/2020
Cashier Green Zebra Grocery Portland, OR,
  • Helped customers select products that best fits their personal needs.
  • Educated customers on products and service offerings.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback Balanced the needs of multiple customers simultaneously in a fast paced retail environment.
  • Answered customer’s questions and addressed problems and complaints in person and via phone.
  • Informer customers about all product line and services offer by the company.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained customer satisfaction while handling merchandise product returns quickly and professionally.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
12/2018 to 06/2019
Customer Service Representative Ibex Holdings Limited Bend, OR,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
07/2016 to 11/2016
Sales Associate Forward Baltimore, MD,
  • Assessed customer needs and responded to questions.
  • Worked with customers to resolve issues.
  • Provided professional and courteous service at all times.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
07/2015 to 06/2016
Daycare Teacher North Country Academy Antioch, CA,
  • Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful.
  • Works hard to identify and address behavioral and educational issues.
  • Read stories to the children and taught them painting, drawing and crafts.
  • Disciplined children and recommended other measures to correct behavior.
  • Offered detailed daily reports that outlined each child’s activities.
  • Created and implemented a developmentally appropriate curriculum.
  • Dressed and changed infant and toddler diapers to maintain hygiene.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Implemented curriculum to enhance classes with learning-focused activities.
Expected in
Southwest High School - San Antonio,

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School Attended

  • Southwest High School

Job Titles Held:

  • Cashier
  • Customer Service Representative
  • Sales Associate
  • Daycare Teacher


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