Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Committed and hardworking Customer Service Cashier with 3 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Skills
Cash handling accuracy
Ability to mediate Disputes
Listening skills
Comprehension skills, Reliable and punctual
Strong communication skills
Problem solver
Customer service expertise
Fast
Product upselling
Payment collection
Sales expertise
Inventory management
Good telephone etiquette
Visual Displays
Retail merchandising expertise
Strong communication skills
Cash handling
Detail Oriented
Customer service
Energetic work attitude
Detail Oriented
Internet savvy
Customer assistance
Multi-tasking ability
Time management skills
Basic math skills
Customer Complaint Resolution
Work History
11/2016 to 07/2020
CashierGreen Zebra Grocery – Portland, OR,
Helped customers select products that best fits their personal needs.
Educated customers on products and service offerings.
Built customer confidence by actively listening to their concerns and giving appropriate feedback Balanced the needs of multiple customers simultaneously in a fast paced retail environment.
Answered customer’s questions and addressed problems and complaints in person and via phone.
Informer customers about all product line and services offer by the company.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Answered questions about store policies and concerns to support positive customer experiences.
Maintained customer satisfaction while handling merchandise product returns quickly and professionally.
Used POS system to enter orders, process payments, and issue receipts.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Resolved escalated customer disputes with special actions such as discounts.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
12/2018 to 06/2019
Customer Service RepresentativeIbex Holdings Limited – Bend, OR,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Resolved customer complaints and addressed emergency requests and needs.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Offered advice and assistance to customers, paying attention to special needs or wants.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
07/2016 to 11/2016
Sales AssociateForward – Baltimore, MD,
Assessed customer needs and responded to questions.
Worked with customers to resolve issues.
Provided professional and courteous service at all times.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Maintained records related to sales, returns and inventory availability.
Maintained organized, presentable merchandise to drive continuous sales.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
07/2015 to 06/2016
Daycare TeacherNorth Country Academy – Antioch, CA,
Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful.
Works hard to identify and address behavioral and educational issues.
Read stories to the children and taught them painting, drawing and crafts.
Disciplined children and recommended other measures to correct behavior.
Offered detailed daily reports that outlined each child’s activities.
Created and implemented a developmentally appropriate curriculum.
Dressed and changed infant and toddler diapers to maintain hygiene.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Communicated openly with children's parents about daily activities and behaviors.
Implemented curriculum to enhance classes with learning-focused activities.
Education
Expected in
Diploma: Southwest High School - San Antonio, GPA:
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