LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Patient and empathetic communicator with extensive background in conflict resolution and customer care. Desires a full time role. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Customer service represenative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Medical terminology knowledge
  • Proficient in cash management
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent
  • Mediation capability
Work History
Cashier, 10/2014 - 03/2015
Holiday Inn Club Vacations Cape Canaveral, FL,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided ongoing guest service, including giving fashion advice.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Helped drive sales goals and achieve monthly quotas.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Learned, referenced and applied product knowledge information.
Store manager, 07/2012 - 04/2013
Anheuser-Busch Inbev Oklahoma City, OK,
  • Recommended alternative items if product was out of stock.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Folded and arranged garments in attractive displays.
  • Participated in physical inventory counts every two weeks.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Learned, referenced and applied product knowledge information.
  • Asked open-ended questions to assess customer needs.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Created and maintained an organized database to develop promotional sales.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Directed calls to appropriate individuals and departments.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Served as the main liaison between customers, management and sales team.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Copy and Print Sales Associate, 02/2015 - Current
Office Depot City, STATE,
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Politely assisted customers in person and via telephone.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Set up and explained new membership contracts.
  • Recommended alternative items if product was out of stock.
  • Communicated all store initiatives and promotions to customers to generate return business.
Education
High School Diploma: , Expected in 2015
-
Foley High School - Foley, AL
GPA:
  • 3.68 GPA
  • Member of the Art Club
  • Participated in the marching band.
  • Took Honors Classes
Certifications

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School Attended

  • Foley High School

Job Titles Held:

  • Cashier
  • Store manager
  • Copy and Print Sales Associate

Degrees

  • High School Diploma

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