Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Patient and empathetic communicator with extensive background in conflict resolution and customer care. Desires a full time role. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Customer service represenative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Skills
Creative problem solver
Exceptional communication skills
Quick learner
Strong client relations
Medical terminology knowledge
Proficient in cash management
Strategic sales knowledge
Credit card processing
Multi-line phone talent
Mediation capability
Work History
Cashier, 10/2014 - 03/2015 Holiday Inn Club Vacations – Cape Canaveral, FL,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Developed reputation as an efficient service provider with high levels of accuracy.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided ongoing guest service, including giving fashion advice.
Maintained cleanliness and presentation of stock room and production floor.
Helped drive sales goals and achieve monthly quotas.
Dedicated to continuously improving sales abilities and product knowledge.
Learned, referenced and applied product knowledge information.
Store manager, 07/2012 - 04/2013 Anheuser-Busch Inbev – Oklahoma City, OK,
Recommended alternative items if product was out of stock.
Communicated all store initiatives and promotions to customers to generate return business.
Folded and arranged garments in attractive displays.
Participated in physical inventory counts every two weeks.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Learned, referenced and applied product knowledge information.
Asked open-ended questions to assess customer needs.
Designed displays to make the store experience interactive, engaging and reassuring.
Created and maintained an organized database to develop promotional sales.
Dedicated to continuously improving sales abilities and product knowledge.
Routinely answered customer questions regarding merchandise and pricing.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Built long-term customer relationships and advised customers on purchases and promotions.
Directed calls to appropriate individuals and departments.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Maintained cleanliness and presentation of stock room and production floor.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Served as the main liaison between customers, management and sales team.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Copy and Print Sales Associate, 02/2015 - Current Office Depot – City, STATE,
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Developed reputation as an efficient service provider with high levels of accuracy.
Answered product questions with up-to-date knowledge of sales and store promotions.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Provided an elevated customer experience to generate a loyal clientèle.
Politely assisted customers in person and via telephone.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Replenished supplies, bags and other materials at each cash wrap.
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.
Communicated all store initiatives and promotions to customers to generate return business.
Education
High School Diploma: , Expected in 2015 - Foley High School - Foley, AL GPA:
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