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Cashier Resume Example

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CASHIER
Professional Summary

Friendly Cashier offering more than thirteen years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.

Work History
Caribbean Lottery- Cashier
St Thomas, VI02/2018 - Current
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted customers with special services, account updates and promotional options.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Prepared and submitted end-of-shift reports using Microsoft.
E&M Equipment Company- Supervisor
St Thomas, VI06/2015 - 06/2017
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Measured team performance and reported metrics to leadership team members.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Interviewed, hired and trained new employees for Heavy Materials position.
  • Set overall vision and provided team leadership.
  • Maintained compliance with company policies, objectives and communication goals.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Kmart- Supervisor
St Thomas, VI04/2011 - 10/2015
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Measured team performance and reported metrics to leadership team members.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization.
  • Identified individual employee's unique work styles and adapted management methods.
  • Audited and documented all processes and procedures for new accounts department.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Worked with management team to implement proper division of responsibilities.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delegated tasks to others on grooming team.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Local Color- Customer Service Representative
St Thomas, VI02/2012 - 09/2015
  • Educated customers on promotions to enhance sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Skills
  • Payment collection
  • Refunds and exchanges
  • Merchandise Restocking
  • Refund Handling
  • Maintaining Store Appearance
  • Product upselling
  • Cash register operations
  • ID Verification
  • Product Restocking
  • Time management skills
Education
CHARLOTTE AMALIE HIGH SCHOOLAlton Adams Sr Drive06/2005High School Diploma
Certifications

Business Intelligence and Knowledge Management Systems

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Resume Overview

Companies Worked For:

  • Caribbean Lottery
  • E&M Equipment Company
  • Kmart
  • Local Color

School Attended

  • CHARLOTTE AMALIE HIGH SCHOOL

Job Titles Held:

  • Cashier
  • Supervisor
  • Customer Service Representative

Degrees

  • High School Diploma

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