Engaging Certified Server Trainer with 4+years of experience in fine dining. Committed to delivering exceptional guest experiences through timely distribution of delicious food and beverage items. Skilled at coaching and training other servers on menu knowledge.
Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Marinated food items according to corporate-provided instructions and recipes.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
Placed frequently used food in proper storage containers and placed perishable items in refrigerator.
Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Washed and peeled ingredients to prepare for use in different meals and recipes.
Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Sales Associate, 08/2017 - 12/2018 Moonfare – New York, NY,
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Sold various products by explaining unique features and educating customers on proper application.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Educated customers on product and service offerings.
Recommended optimal merchandise based on customer needs and desires.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Recommended merchandise to customers based on needs and preferences.
Stayed up to date on store promotions, payment policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Parcel Assistant, 01/2019 - 12/2019 FedEx – City, STATE,
Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
Utilized factors such as package shape and final destination to sort into correct bins for delivery.
Optimized area coverage by setting and adjusting effective schedules.
Weighed parcels, calculating costs based on type, total weight, and final destination.
Recommended and sold services such as insurance and tracking.
Operated mail processing equipment and manually sorted mail.
Education and Training
High School Diploma: , Expected in 06/2014 - West Montgomery High School - Mount Gilead, NC GPA:
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