Committed and hardworking team player with several years of experience assisting customers in a variety of service related industries. Creative problem-solver versed in customer service. Dedicated leader offering strong multitasking, problem-solving, and communication skills. Strength in giving customers positive experiences to drive loyalty and repeat business. Adaptable outgoing personality and quick learner to remain flexible to the ever changing business needs.
Skills
Multi-tasking ability
Adaptability
Organization
Customer Service
Time Management
Conflict resolution
Teamwork
Leadership
Complaint and/or conflict resolution
Strong verbal and written communication
Troubleshooting abilities
Education
Lambda UniversityCorrespondence Courses, Expected in ā āAssociate of Science:Logistics Management - GPA:
Continuing my education in data and information management
Pikes Peak Community CollegeColorado Springs, COExpected in 01/2001 ā āGED: - GPA:
Work History
State Of Virginia - Cashier Goochland, VA, 03/2020 - Current
Processed POS transactions, including gift cards, cash and credit card purchases
Counted cash in register drawer at beginning and end of shift.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Maintained excellent attendance record, consistently arriving to work on time.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Prevented food spoilage by monitoring dates, rotating stock (FIFO) and following proper storage procedures.
Greeted customers at counter to fulfill order requests and answer questions.
Pilgrim's Pride Corp. - Head of Housekeeping Gainesville, GA, 11/2018 - 02/2020
Managed staff of 2-4 housekeepers to include volunteers
Placed orders for housekeeping supplies and guest toiletries.
Worked with front desk to respond promptly to all guest requests.
Trained and mentored all new personnel to maximize quality of service and performance.
Maintained daily facility operations.
Communicated repair needs to maintenance staff.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
Swept, mopped, and vacuumed floors in 30 person dormitory style rooms.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Delivered and retrieved items on loan to guests such as ironing boards, blow dryers and irons.
Performed rotation cleaning duties several times per month including steam cleaning carpets and deep cleaning comforters and mattress protectors.
Moved furniture and cleaned all baseboards prior to vacuuming carpeted rooms.
Stocked bathrooms with toilet paper, towels, and toiletries.
Kept building entryway glass clean and polished for professional presentation. Watered and maintained all houseplants on site.
Maintained common areas and dorm/guest room floors by mopping, sweeping and/or vacuuming.
Slid beds, sofas and foot bench furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned common room kitchens by cleaning and sanitizing sinks, dishes, cupboards, stovetops and refrigerators.
Regularly maintained compost and recycling areas and educated guests on proper recycling protocol.
Liaised with front desk volunteers and maintenance staff to address requests and complaints made by guests.
Papa John's - Shift Leader Gatlinburg, TN, 05/2016 - 11/2017
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Maintained clean and well-organized through put areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote consistent team performance.
Prepared sandwiches from scratch using proven methods to generate repeat business.
Completed logs and reports to document detailed information, including information on production, spoilage and anticipated needs.
Assigned daily employee tasks and monitored activity and completion.
Maintained safe working environment by observing safety procedures, policies and regulations.
Trained new employees and delegated daily tasks and responsibilities.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
Alerted customers to upcoming sales events and promotions.
Educated up to 3 employees regularly on menu updates and procedural changes.
Coached team members in techniques necessary to complete job tasks.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction and repeat business.
Enforced company policies and regulations with employees.
Subway - Manager City, STATE, 01/2008 - 11/2015
Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Limited portion sizes and used garnishes to control food costs.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Trained and guided team members to maintain high productivity and performance metrics.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Performed monthly reviews assessing each employee's performance and developed improvement plans.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Trained new employees in specific job requirements.
Acquired 3 new stores within district in 28 months.
Increased sales 25-40% per location by rolling out new $5 footlong programs across 4 stores.
Reduced turnover 75% by enhancing training, motivation and engagement strategies with all employees.
Supervised 3 additional location managers and maintained compliance and reporting requirements for all areas in addition to my location.
Drove revenues and team morale by developing and deploying sales contests.
Transformed underperforming teams into productive, profitable teams.
Resolved conflicts promptly to promote positive environment for customers and employees
Brought in exceptional candidates to boost team productivity and operational efficiency.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Utilized corporate training programs by providing additional incentives and bonus to managers and shift leaders for demonstration of productive use of material.
Dedicated to expanding client bases by building lasting relationships.
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