(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Committed and hardworking team player with several years of experience assisting customers in a variety of service related industries. Creative problem-solver versed in customer service. Dedicated leader offering strong multitasking, problem-solving, and communication skills. Strength in giving customers positive experiences to drive loyalty and repeat business. Adaptable outgoing personality and quick learner to remain flexible to the ever changing business needs.

  • Multi-tasking ability
  • Adaptability
  • Organization
  • Customer Service
  • Time Management
  • Conflict resolution
  • Teamwork
  • Leadership
  • Complaint and/or conflict resolution
  • Strong verbal and written communication
  • Troubleshooting abilities
Lambda University Correspondence Courses, Expected in Associate of Science : Logistics Management - GPA :
  • Continuing my education in data and information management
Pikes Peak Community College Colorado Springs, CO Expected in 01/2001 GED : - GPA :
Work History
State Of Virginia - Cashier
Goochland, VA, 03/2020 - Current
  • Processed POS transactions, including gift cards, cash and credit card purchases
  • Counted cash in register drawer at beginning and end of shift.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock (FIFO) and following proper storage procedures.
  • Greeted customers at counter to fulfill order requests and answer questions.
Pilgrim's Pride Corp. - Head of Housekeeping
Gainesville, GA, 11/2018 - 02/2020
  • Managed staff of 2-4 housekeepers to include volunteers
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained daily facility operations.
  • Communicated repair needs to maintenance staff.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
  • Swept, mopped, and vacuumed floors in 30 person dormitory style rooms.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Delivered and retrieved items on loan to guests such as ironing boards, blow dryers and irons.
  • Performed rotation cleaning duties several times per month including steam cleaning carpets and deep cleaning comforters and mattress protectors.
  • Moved furniture and cleaned all baseboards prior to vacuuming carpeted rooms.
  • Stocked bathrooms with toilet paper, towels, and toiletries.
  • Kept building entryway glass clean and polished for professional presentation. Watered and maintained all houseplants on site.
  • Maintained common areas and dorm/guest room floors by mopping, sweeping and/or vacuuming.
  • Slid beds, sofas and foot bench furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned common room kitchens by cleaning and sanitizing sinks, dishes, cupboards, stovetops and refrigerators.
  • Regularly maintained compost and recycling areas and educated guests on proper recycling protocol.
  • Liaised with front desk volunteers and maintenance staff to address requests and complaints made by guests.
Papa John's - Shift Leader
Gatlinburg, TN, 05/2016 - 11/2017
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Maintained clean and well-organized through put areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote consistent team performance.
  • Prepared sandwiches from scratch using proven methods to generate repeat business.
  • Completed logs and reports to document detailed information, including information on production, spoilage and anticipated needs.
  • Assigned daily employee tasks and monitored activity and completion.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Alerted customers to upcoming sales events and promotions.
  • Educated up to 3 employees regularly on menu updates and procedural changes.
  • Coached team members in techniques necessary to complete job tasks.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction and repeat business.
  • Enforced company policies and regulations with employees.
Subway - Manager
City, STATE, 01/2008 - 11/2015
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Limited portion sizes and used garnishes to control food costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed monthly reviews assessing each employee's performance and developed improvement plans.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Trained new employees in specific job requirements.
  • Acquired 3 new stores within district in 28 months.
  • Increased sales 25-40% per location by rolling out new $5 footlong programs across 4 stores.
  • Reduced turnover 75% by enhancing training, motivation and engagement strategies with all employees.
  • Supervised 3 additional location managers and maintained compliance and reporting requirements for all areas in addition to my location.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers and employees
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Utilized corporate training programs by providing additional incentives and bonus to managers and shift leaders for demonstration of productive use of material.
  • Dedicated to expanding client bases by building lasting relationships.

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School Attended

  • Lambda University
  • Pikes Peak Community College

Job Titles Held:

  • Cashier
  • Head of Housekeeping
  • Shift Leader
  • Manager


  • Associate of Science
  • GED

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