, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Skills
POS systems
Customer assistance
Credit and cash transactions
Merchandise restocking
Effective customer upselling
Experience
07/2020 to 08/2021CashierTexas Health & Human Services Commission | Seymour, TX,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Received payments for products and issued receipts.
Resolved customer complaints and escalated worsening concerns for remediation.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Increased sales by suggesting specific complementary items to customers.
12/2019 to 05/2020Customer Service AssociateTruepill | Alhambra, CA,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assisted customers in making payments on accounts and setting up payment plans.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Staged final products for shipment.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Organized storage areas to maximize movement and minimize labor.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Input weights, charges, discrepancies and other data in [Software].
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Served customers to boost revenue and improve retention rates.
Assessed floor displays to restock merchandise.
Assisted customers with product, promotion and policy information.
Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Ordered makeup materials and equipment from suppliers when inventory was running low.
Responded to customer inquiries by phone, email and in person.
Recommended styles and treatments based on clients' needs and appearances.
Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Followed store opening and closing procedures as per company guidelines.
Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Calculated pricing, applied discounts and collected payments to process transactions.
Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
08/2019 to 12/2019Front of House Team MemberChick-Fil-A | Lancaster, PA,
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
Read arriving order tickets, placed onto ticket track and periodically checked cooking times on orders.
Followed national, state and local safety, health and sanitation guidelines to protect guests.
Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
Took to-go phone orders from guests following outlined procedures.
Bussed tables between courses and load and unloaded trays to expedite tasks.
Monitored restaurant activity to determine seating and dining flow.
Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
Stocked and maintained massive buffet table with diligent planning and precision, making sure that food supply remained plentiful and fresh, with sparkling clean and sanitary surfaces.
Stored food in designated containers and storage areas to prevent spoilage.
Rotated inventory to reduce waste and optimize freshness.
Refilled condiments, napkins and server workstations.
Kept drive-thru station well-stocked and organized to meet all customer needs.
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Prepared drinks, ice cream and other special items to complete prepared food orders.
Completed opening, closing and shift change tasks by following company guidelines.
Capitalized on slow periods to restock supplies, clean counters and remove trash.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Backed up front counter employees to maximize guest satisfaction with speedy service.
Checked headsets and replaced batteries prior to rush periods to maintain readiness.
Took orders, prepared foods and processed payments in full-service establishment.
Followed store policies and procedures in regards to cleaning and sanitizing.
Worked during peak business hours such as nights, weekends and holidays and maintained calm, pleasant demeanor.
Informed customers of regular deals or monthly specials to upsell orders.
Operated headset to process food orders from guests to input into computer system.
Assembled accurate food orders into bags, adding condiments, utensils and napkins.
Processed credit card and cash payment for orders, counting out change and furnishing receipts.
Upsold menu items, including beverages and desserts to increase restaurant profits.
Education and Training
Expected in 05/2021High School Diploma | Wilson Central High School, Lebanon, TNGPA:
Expected in 05/2025Bachelor of Science | Political Science And PsychologyLoyola University of Chicago, Chicago, ILGPA:
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