With my experience and knowledge of company procedures, I am an organized and professional team member committed to executing company procedures. I excel in communication and customer service as well as building relationships with patrons, having three years of experience working with patrons. I am dedicated to pursuing a career in geography while expanding my background in customer satisfaction and interpersonal skills.
Skills
Customer assistance
Proactive communication
Liquor regulations and compliance
Issue resolution
Cash register operation
Customer greeting
Closing duties
Restroom oversight
Cleaning and sanitizing methods
Trash removal
Serving staff support
Guest service
Team management
Cataloging of materials
Reading programs
Literary knowledge
Staff training and development
Education and Training
University of North Carolina At GreensboroGreensboro, NCExpected in ā ā: - GPA:
Major in Geography.
Minor in Political Science.
Completed coursework in Geography and Political Science.
Dean's List Honoree Fall 2019.
Pinecrest High SchoolSouthern Pines, NCExpected in 06/2019 ā āHigh School Diploma: - GPA:
National Honor Society Member.
4.15 GPA
Knights of Columbus Scholarship Recipient
Experience
Team Ford Las Vegas - Cashier Las Vegas, NV, 04/2020 - Current
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Read weekly sales inserts and monitored price changes.
Helped customers find specific products, answered questions and offered advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Properly verified customer identification for alcohol or tobacco purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers.
Marcus Corporation - Food Runner O'fallon, IL, 05/2018 - 08/2019
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to my supervisor immediately.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Cleaned tables and observed proper sanitizing techniques to prevent food borne illnesses.
Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Pitched in to help by washing dishes, glasses and cutlery when kitchen staff became overwhelmed.
Checked tables and refilled condiments that were running low.
Provided outstanding customer service to every guest according to Pinehurst Country Club's guidelines.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Provided outstanding customer service to every guest according to Pinehurst Country Club's guidelines.
Offered insight into menu items to answer customer questions.
Collected empty plates and glasses to minimize bussing requirements between customers.
Completed final preparations of dishes and quickly delivered items to customers.
Town Sports International Holdings Inc - Babysitter Fort Myers, FL, 06/2016 - 08/2019
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Assisted younger children with learning how to accomplish small, age-appropriate jobs.
Cared for up to 3 children ranging in age from 9 months to 10 years.
Devised activities helping promote physical and mental development.
Monitored children's safety and well-being to prevent accidents and falls.
Kept parents' contact information, emergency services phone number and childās health history on hand in case of emergency situations.
City Of Boynton Beach Fl - Library Page Boynton Beach, FL, 06/2017 - 03/2019
Used library and scholarly databases to locate necessary information.
Regularly sanitized toys used for the children's section.
Returned children's books to circulation by placing on proper shelves.
Developed strong understanding of cataloging books and other materials through various methods.
Pleasantly greeted library patrons offered assistance with any needs or issues.
Answered patrons' questions and assisted in finding materials requested.
Handled multitude of daily tasks, including facility maintenance and security in support of staff members.
Directed patrons to desired library books, reference items and equipment.
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