Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Identification checks
Customer assistance
Bagging and packaging
Refunds and exchanges
Credit card processing
Currency counting
Cleanliness
Cash register systems
Basic math skills
Multi-tasking ability
Time management skills
Receipt and refund issuance
Payment accepting
Good telephone etiquette
Telephone skills
Scheduling
Customer consultation
Facials and makeup applications
Lash and eyebrow maintenance
Cosmetology
Waxing service provider
Standard waxing understanding
Manicures and pedicures
Work History
03/2020 to 06/2020
CashierTeam Ford Las Vegas – Las Vegas, NV,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers by answering questions and fulfilling requests.
Operated cash register for cash, check and credit card transactions with 95% accuracy.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Counted cash in register drawer at beginning and end of shift.
Answered questions about store policies and concerns to support positive customer experiences.
08/2018 to 06/2020
Cosmetologist's ApprenticeMs. Kelly – City, STATE,
Increased return customers by 20% through cutting, coloring and styling clients' hair with precision.
Maintained 3 repeat clients nail health by attaching acrylics, filing, cutting and painting nails.
Sanitized and organized station and tools by submerging it into barbicide and disinfecting the whole station.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction.
Expanded client base by 20% through direct referrals.
Recorded notes for future reference, including customer preferences and services delivered.
Maintained regular client list of up to 3 repeat customers while handling 2 walk-in clients daily.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase hair product sales by 15%.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 5 daily customers.
Performed 25 daily nail services, including manicures, pedicures, paraffin wax treatments and full nail sets.
Used scissors, trimmers, clippers, razors and brushes on over 20 customers with 100% customer satisfaction rate.
Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
Consistently received positive performance reviews from guests.
Grew sales 10% in 24 months with great work ethic, individualized beauty care plans and positive attitude.
Styled 15 people for hair, and 30 makeup and 15 nails.
Accumulated 1 client weekly through one-on-one, personal service.
Waxed 20 clients various bodies using soft and hard waxes.
Performed over 20 facials, chemical peels and waxing procedures per week.
Professionally applied makeup to 2 clients per month for outings, proms, weddings, funerals and other special occasions and events.
Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Scheduled onsite and offsite makeup appointments for clientele.
Performed full makeup applications to 1 client per week.
Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Applied makeup in accordance with clothing style.
06/2019 to 07/2019
Internship StudentUS Nails And Spa – City, STATE,
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Maintained building security by monitoring logbook and issuing visitor badges.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Scheduled and confirmed appointments and meetings for customers.
Resolved customer problems and complaints by answering there questions.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Answered many incoming calls daily to resolve appointments and cancellation issues and schedule appointments.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Expected in 06/2020
High School Diploma: Hillside High School - Durham, NC GPA:
Majored in [Subject] Cosmetology
Continuing education in [Subject] Cosmetology license
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