Friendly and enthusiastic Customer Service Representative with [Fifteen] years of specialization in [Office Assistant, Clerical, and Customer Service]. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing [15 years] of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Cheerful Receptionist with [15] years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering information, supporting colleagues with Administrative and Research. Capable of helping customers with routine and challenging needs while remaining professional.
Skills
Customer and Personal Service Mathematics
Speaking Active Listening
Critical Thinking Clerical
Computers and Electronics Complex Problem Solving
Administrative support
Scheduling appointments
Balance
Ssheets
Calculators
Clerical
Credit
Critical Thinking
Electronics
Issue receipts
Listening
Mark
Mathematics
Mail
Money
Policies
Problem Solving
Speaking
Reception
Maintain records
Switchboard
Taking messages
Telephone
Collections and invoice processing
Research and due diligence
Problem solving
Payment processing
Payroll operations
Experience
10/2016 to Current
CashierThe Hertz Corporation – West Chester, PA,
Receive payment by cash, check, credit cards, or automatic debits.
Issue receipts, credits, or change due to customers.
Maintain cage security according to rules.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Work in and monitor an assigned.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items.
Compute and record totals of transactions.
Offer customers carry-out service at the completion of transactions.
Assisted customers with account updates, new service additions and promotional offers.
Helped customers find specific products, answering questions and offering advice.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
01/2012 to 10/2016
ReceptionistFrancisan Health – Monticello, IN,
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Perform administrative support tasks, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Collect, sort, distribute, or prepare mail, messages.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Took accurate messages for staff and management to facilitate open and speedy communication.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Kept reception area clean and organized to offer positive first impression to every visitor.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Answered and directed incoming calls using multi-line telephone system.
Entered data in Quick Book software to keep records of payroll, 1099, and W2's information.
Processed payments for Excel Spread Sheet format and updated accounts to reflect balance changes.
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Responded to customer concerns and issues by research[Action].
01/2006 to 04/2010
Tax PreparerRooms To Go – Fort Lauderdale, FL,
Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
Stored copies of completed returns and related documents according to company procedures and business regulations.
Collected detailed information and required paperwork from clients to complete tax returns.
05/2003 to 12/2004
Accounting ClerkSkyline Corporation – Woodland, CA,
Compiled and archived signed sales agreements, client cost confirmations, invoicing and cash receipts.
Collaborated with billing and account management departments to implement corporate collection policies in accordance with cross-functional objectives.
Organized invoice and cash receipts, sales agreements and client cost confirmations.
Payment Processing
Coded invoices and other records to maintain organized and accurate records.
Supported clerical and administrative needs of senior department staff.
Education and Training
Expected in 1979
High School Diploma: William H. Taft High School - Bronx, NY GPA:
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