Committed and hardworking Retail/Food Services with 10+ years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
General worker with experience performing variety of technical tasks relative to assigned areas of responsibility. Maintains cleanliness of work area, counting materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work.
Consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Cash register operations
Payment collection
Credit card processing
Customer assistance
Refunds and exchanges
Production Knowledge
Assembly and Production
OSHA compliant
Handling raw materials
Cleaning
Supply chain distribution
Shipping
Problem resolution
Documentation skills
Kind customer engagement
Sales expertise
Food running
Cash Handling
Food preparation and safety
Stocking and replenishing
ServSafe
Education
Central High SchoolShelbyville, TN05/2007High School Diploma
Work History
Southern Energy LLC- Cashier Shelbyville, TN01/2013 - 03/2015
Maintained inventory of all saleable items.
Checked customer identification for alcohol, cigarette, and lottery sales.
Facilitated sales of services and goods.
Maintained clean and orderly work station.
Counted cash in register drawer at beginning and end of shift.
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Collected gas and amenity payments based on customer orders.
Cleaned up gas and other spills in accordance with spill procedures.
Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Assisted customers with operating fuel pumps, explaining proper fueling techniques.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Prepared beverages and filled food orders for customers.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Life Styles Inc.- Line Lead Shelbyville, TN04/2012 - 01/2013
Worked on and off at Wendy's 2006-2020 and started as a regular employee an worked my way up to a shift manager.
Safely operated display assembly lines to avoid accidents and mishaps.
Maintained solid safety record with no OSHA-recordable incidents.
Worked on both dead and energized lines.
Communicated shift handover information to the next shift lead so that all parties were aware of what tasks needed to be completed.
Performed maintenance and reconnecting work in varied weather conditions.
Maintained excellent attendance record, consistently arriving to work on time.
Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
Instructed junior team members on protocols and procedures of each station to maximize contributions.
Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
Kept employees operating productively and working on task to meet business and customer needs.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained and mentored new employees to maximize team performance.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Regularly checked building to confirm maintenance and cleaning met code and regu
Lations.
Exercised composure under pressure and in escalated customer service scenarios.
