Hardworking and reliable Car and food industry worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. And handling day to day customer problems, concerns, questions, and satisfactory levels.
Skills
Payment processing
Customer assistance
Can speak, read, and write in spanish
Staff mentoring
Credit and cash transactions
Loss prevention
ID verification
Customer greeting
Customer order recording
Security monitoring
Product recommendations
Issue resolution
Education and Training
Stephen F Austin High SchoolAustin, TXExpected in ā āHigh School Diploma: - GPA:
Experience
El Pollo Loco Holdings - Cashier La Verne, CA, 09/2020 - Current
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Promoted specific item options to drive sales and achieve add-on purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
Trained new team members in cash register operation, stock procedures and customer service.
Received payments for products and issued receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
City Of Berkeley - Mechanic Berkeley, CA, 05/2020 - 08/2020
Kept detailed records of all repairs, labor involved, and parts used and input data to customer database.
Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Prepared appropriate maintenance forms and records for accountability.
Maintained knowledge of updated changes in various models of equipment.
Properly adjusted counterweights, door mechanisms, and safety controls.
Interpreted drawings and schematics to pinpoint sources of mechanical issues.
Wrote up detailed repair orders outlining all actions and estimated costs.
Greeted customers and responded to informational requests.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
All Pro Security - Event Staff Member Springville, UT, 10/2019 - 10/2019
Completed opening, closing and shift change tasks to promote store efficiency.
Organized materials, cleaned facilities and set up equipment to prepare for events.
Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction.
Monitored all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.
Communicated effectively young children, parents, other adults, management and fellow team members to smoothly handle all guest and business needs.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Worked closely with manager to handle customer issues and help keep stock
El Pollo Loco Holdings - Cashier Long Beach, CA, 01/2014 - 09/2017
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Promoted specific item options to drive sales and achieve add-on purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Monitored sales events, added new merchandise and rang up purchases.
Assisted customers with account updates, new service additions and promotional offers.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
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