Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
04/2020 to 06/2020CashierEl Pollo Loco Holdings | Cathedral City, CA,
Assisted with purchases, locating items and signing up for rewards programs.
Read weekly sales inserts and monitored price changes.
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Drove sales and add-on purchases by promoting specific item options to customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Assisted customers with account updates, new service additions and promotional offers.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Processed customer payments quickly and returned exact change and receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Increased sales suggesting specific purchases to customers .
Received payments for faimly dollar and issued receipts.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Compiled and updated client data to track payments trends and support accurate accounting.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
01/2020 to 03/2020Line WorkerHawaiian Telcom | Cincinnati, OH,
Used established assembly instructions to complete jobs in efficient and accurate manner.
Recorded production data in daily logs.
Examined final products to check conformance with quality and design standards.
Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
Checked daily project specifications to weigh and mix ingredients.
Monitored processes to avoid overloading and keep machinery functioning properly.
Organized all project components on work tables according to work flow.
Inspected quality of finished products, making minor repairs to meet project expectations.
Moved items between machines, conveyors and transport equipment based on current production needs.
Adjusted equipment, to maintain optimal performance.
Trained new employees on proper use of equipment to prevent accidents.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Sorted , packaged products each shift for further processing or shipment.
Assembled component parts of item and completed hand-finishing of final products.
Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
Set up and machines after careful review of job specifications.
Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
Built and packaged products to complete daily work orders.
10/2019 to 01/2020Housekeeping Room AttendantThe Galt House Hotel | Louisville, KY,
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Washed and polished glass windows and doors to keep entryways clear and professional.
Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Interacted pleasantly with clients and patrons when performing daily duties.
Sorted, washed, dried, and ironed guest laundry.
Coached new employes by demonstrating approved cleaning procedures.
Responded to guest requests for linens and items quickly, which increased patron satisfaction .
Cleaned, sanitized and restocked bathrooms every hour to keep facilities fresh.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Removed all trash from rooms and replaced liners to wastebaskets.
Removed soiled linens and articles from rooms and delivered to laundry area.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Changed and laundered sheets, removing stains by using cleaner to restore all linens to pristine condition.
Used equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
Reported guest issues, safety and maintenance concerns immediately to .
Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Attended to guest rooms, including sweeping, mopping, and vacuuming.
Sterilized kitchenettes and bathroom areas following proper company procedures and using appropriate cleaning products.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
08/2018 to 05/2019Front Desk ReceptionistIntralox | Hammond, IN,
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Computed guest billings and posted charges to room accounts.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Arranged special accommodations for guests to maintain optimal satisfaction
Solved minor customer issues and escalated major problems immediately .
Assisted with administrative tasks, including filing, answering phones.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Assisted with various tasks, including for special projects.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Managed customer complaints and rectified issues to complete satisfaction.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to on basis.
Secured guest valuables in main safe or individual boxes.
Worked with to attain operational and financial goals with strategic approaches.
Managed team of s and s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
Scheduled meetings for internal personnel, partners and clients using .
Delivered key administrative support to coworkers, taking on tasks like and during peak times.
Planned customized itineraries for guests, including [Type] lodging and activity, resulting in promotion of local tourism and entertainment industries.
Addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Completed basic maintenance and repair on office and facility equipment and escalated major issues for timely resolution.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Set guest and group reservations and processed check-ins and check-outs.
Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Input customer data using software and made immediate updates to reflect room changes.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Set and optimized employee schedules to secure proper coverage for all shifts.
Performed administrative support tasks, including and completing all duties within required timeframes.
Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions.
Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Responded to inquiries and room requests made online, by phone or email.
Managed all front desk operations for busy high-volume hotel.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Worked with to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Monitored reservations to track incoming parties and special events.
Education and Training
Expected in 06/2018High School Diploma | Belmont High School, Dayton, OHGPA:
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