Friendly and courteous Customer Service Agent seeks employment within the customer service field.
Consistently delivers first-rate service in a fast-paced professional environment. Fosters positive
relationships with others to promote customer loyalty. I'm adaptable and skilled in front office work and efficient in computers, data entry, book keeping and assure my work is always done professionally. I'm an innovative problem
solver, fast learner with advanced understanding of multiple software programs, competent in multi tasking and efficient in working independently as well as part of a team. I have over 7 years in the hospitality industry and over a decade working in the customer service industry.
cashier11/2016 to 02/2017Walmart Neighborhood MarketSanta Maria, CA
Processed credit cards, checks, gift cards and coupons.
Collected empty carts and returned to the store.
Stocked "point of purchase" areas with recipe cards, product coupons and promotional material.
Maintained an atmosphere of enthusiastic customer service.
Engaged in suggestive selling and other sales techniques.
Established and maintained a positive work environment.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Adhered to safe work practices.
Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food
stamps, coupons and store credit.
Maintain clean, neat and properly stocked check stand area.
Received certificate for assisting most customers in a single day.
Care Giver10/2014 to 08/2016IHSS In Home Support ServicesSanta Maria, CA
Cooked appetizing and satisfying snacks and meals
Maintained detailed and accurate case histories of patients medical needs and medications
Assisted with patient transfer and ambulation
Maintained a safe, healthy and clean environment
Maintained accurate records of patient care, condition, progress and concerns
Assisted patient with bathing, oral hygiene, grooming and feeding
Responded appropriately to patients physical, emotional and developmental needs
Scheduled and accompanied patient to medical and misc appointments
Care Giver11/2012 to 08/2014All Home CareGrover Beach, CA
Assisted with patient transfer and ambulation
Obtained household supplies and ran daily errands.
Maintained a clean, healthy and safe environment.
Scheduled and accompanied clients to medical appointments.
Cooked appetizing and satisfying meals and snacks.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Responded appropriately to the physical, emotional and developmental needs of patients.
Maintained accurate records of patient care, condition, progress and concerns.
Cashier07/2008 to 10/201299 Cents Only StoresSanta Maria, CA
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Answer customers' questions, and provide information on procedures or policies.
Stock shelves, and mark prices on shelves and items.
Request information or assistance using paging systems.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and
carrying out customers' items.
Sort, count, and wrap currency and coins.
Night Auditor02/2006 to 03/2008Motel 6Santa Maria, CA
Ran switchboard phone system
Accounted for all end of day receipts, transactions and entered into computer system
Made room print outs for housekeepers
Made reservations using hospitality software
Preformed security checks on premises to ensure guest personal and material safety
Ran all daily log and end of day reports and entered data into database for audit and company records
Answered guests questions and calmed concerns
Prepared morning breakfast and coffee for hungry and departing guests
Front Desk Associate10/2004 to 02/2006Motel 6Santa Maria, CA
Made and confirmed guest reservations
Checked guests in and out of computer upon arrival and departure
Scheduled and arranged multiple company, group and co/worker(s) check in and had all keys swiped and ready upon arrival
Kept up to date logs of unavailable and maintenance rooms in computer
Accommodated guest requests and provided solutions for concerns and/or problems
Executed prompt and proficient wake up calls for business guests
Verified personal and payment information on guest accounts were up to date, accurate, secure and complete
Resolved service related problems in a timely manner
Education and Training
High School Diploma: Honor Math & English1996Santa Maria HighschoolSanta Maria, CA
Book keeping, Caregiving, Computer knowledge, Customer Service, Database Entry, Negotiator, Phone systems, POS Systems, Quality Assurance, Sales, Front Office Proficient
*Taken and passed course @ Allan Hancock on Effective and Efficient Communication in the Workplace, taught by professor Linda Connolly PhD