Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Friendly and courteous Customer Service Agent seeks employment within the customer service field. Consistently delivers first-rate service in a fast-paced professional environment. Fosters positive relationships with others to promote customer loyalty. I'm adaptable and skilled in front office work and efficient in computers, data entry, book keeping and assure my work is always done professionally. I'm an innovative problem solver, fast learner with advanced understanding of multiple software programs, competent in multi tasking and efficient in working independently as well as part of a team. I have over 7 years in the hospitality industry and over a decade working in the customer service industry.
10/2016 to 01/2017
cashier Food City Vansant, VA,

  • Processed credit cards, checks, gift cards and coupons.
  • a a Collected empty carts and returned to the store.
  • Stocked "point of purchase" areas with recipe cards, product coupons and promotional material.
  • Maintained an atmosphere of enthusiastic customer service.
  • Engaged in suggestive selling and other sales techniques.
  • Established and maintained a positive work environment.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices.
  • Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit.
  • Maintain clean, neat and properly stocked check stand area.
  • Received certificate for assisting most customers in a single day.

09/2014 to 07/2016
Care Giver Fundamental Administrative Services, Llc Camden, SC,

  • Cooked appetizing and satisfying snacks and meals
  • Administered medications
  • Maintained detailed and accurate case histories of patients medical needs and medications
  • Provided companionship
  • Assisted with patient transfer and ambulation
  • Maintained a safe, healthy and clean environment
  • Maintained accurate records of patient care, condition, progress and concerns
  • Assisted patient with bathing, oral hygiene, grooming and feeding
  • Responded appropriately to patients physical, emotional and developmental needs
  • Scheduled and accompanied patient to medical and misc appointments
10/2012 to 07/2014
Care Giver Fundamental Administrative Services, Llc Catonsville, MD,

  • Assisted with patient transfer and ambulation
  • Obtained household supplies and ran daily errands.
  • Maintained a clean, healthy and safe environment.
  • Scheduled and accompanied clients to medical appointments.
  • Cooked appetizing and satisfying meals and snacks.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained accurate records of patient care, condition, progress and concerns.
06/2008 to 09/2012
Cashier Food City Whitesburg, KY,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers' questions, and provide information on procedures or policies.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Sort, count, and wrap currency and coins.
01/2006 to 02/2008
Night Auditor Intercontinental Hotels Group Fort Stewart, GA,
  • Ran switchboard phone system
  • Accounted for all end of day receipts, transactions and entered into computer system
  • Made room print outs for housekeepers
  • Made reservations using hospitality software
  • Preformed security checks on premises to ensure guest personal and material safety
  • Ran all daily log and end of day reports and entered data into database for audit and company records
  • Answered guests questions and calmed concerns
  • Prepared morning breakfast and coffee for hungry and departing guests
09/2004 to 01/2006
Front Desk Associate Concord Hospitality Woburn, MA,
  • Made and confirmed guest reservations
  • Checked guests in and out of computer upon arrival and departure
  • Scheduled and arranged multiple company, group and co/worker(s) check in and had all keys swiped and ready upon arrival
  • Kept up to date logs of unavailable and maintenance rooms in computer
  • Accommodated guest requests and provided solutions for concerns and/or problems
  • Executed prompt and proficient wake up calls for business guests
  • Verified personal and payment information on guest accounts were up to date, accurate, secure and complete
  • Resolved service related problems in a timely manner
Education and Training
Expected in 1996
High School Diploma: Honor Math & English
Santa Maria Highschool - Santa Maria, CA
Book keeping, Caregiving, Computer knowledge, Customer Service, Database Entry, Negotiator, Phone systems, POS Systems, Quality Assurance, Sales, Front Office Proficient
*Taken and passed course @ Allan Hancock on Effective and Efficient Communication in the Workplace, taught by professor Linda Connolly PhD

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Job Titles Held:

  • cashier
  • Care Giver
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  • Night Auditor
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  • High School Diploma

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