Committed and hardworking with 9 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Friendly Cashier offering retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Experienced in handling cash, processing payment. Skilled at working with no supervision. Years od experience collecting customer payments. Accurately takes payments, calculated cash accurately, detected counterfeit bills. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Skilled Server offering. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Versatile with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Kept cash drawers accurate and secure with smooth payment processing and no losses. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. BIlingual Spanish speaker able to speak fluent English and Spanish.
Skills
Product upselling
Credit card processing
Cash register operations
Customer assistance
Payment collection
Refunds and exchanges
Stocking and Replenishing
Identification Checks
Drawer Management
Cash Drawer Management
Bagging and Packaging
Merchandise Restocking
Product and Service Sales
Cash Register Operation
ID Verification
Maintaining Store Appearance
Product Restocking
Currency Sorting
Shelf-cleaning
Price changes
Payment processing
Security Monitoring
Cleaning procedures
Friendly demeanor
Receipt and refund issuance
Checkout consistency
Purchase assistance
Cash register skills
Basic math skills
Order taking
Question responses
Daily transaction summarizing
Cleaning and sanitizing
Cash balancing
Payment accepting
Inventorying products
Currency counting
Written and verbal communication
Cash Handling
Guest inquiries
Multi-tasking ability
Payments posting
Money handling
Cleanliness
BIlingual
Memorization and Recall
Work History
Cashier, 10/2019 - 01/2020 Sephora – San Jose, CA,
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Served needs of more customers in busy environment.
Reviewed weekly sales circulars and monitored price changes.
Assisted customers by answering questions and fulfilling requests.
Prepared and submitted end-of-shift reports.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Routed incoming mail and messages to relevant personnel without delay.
Operated multi-line telephone system to independently handle calls each day.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Supported various administrative duties by proofreading, transcribing and invoicing.
Corresponded with clients through email, telephone or postal mail.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Wrote professional business documents.
Received and routed business correspondence to correct departments and staff members.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Sorted, received and distributed mail correspondence between departments and personnel.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Checked in new items thru Quickbooks.
Received payments in store and over phone.
Opened and closed store.
Closed register.
Front Desk, Breakfast Attendant, Housekeeping, 06/2017 - 12/2017 Comfort Inn – City, STATE,
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Confirmed relevant guest information and payment methods to prevent fraud.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
Kept building entryway glass clean and polished for professional presentation.
Verified cleanliness and organization of storage areas and carts.
Disposed of trash and recyclables each day to avoid waste buildup.
Removed waste paper and other trash from premises to designated area.
Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Addressed special allergen-free food requests and worked to improve guest experience.
Improved guest comfort and satisfaction through personalized service and support.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Planned coverage needs and organized services to support incoming special events.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Waxed and polished wood floors and other woodwork.
Trained new Front Desk, Breakfast Attendants, Housekeeping's on all departmental procedures and provided assistance in finding necessary items and cleaning supplies.
Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
Resolved customer issues quickly and notified Managers immediately when problems escalated.
Followed company cleaning and sanitation guidelines to comply with health department regulations.
Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Kept accounts in balance and ran daily reports to verify totals.
Maintained transaction security by verifying payment cards against identification.
Received packages and mail at front desk and dispersed to correct employees.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Maintained financial accuracy by collecting deposits, fees and payments.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Accepted accountability for all assigned building keys, master keys and access cards.
Stripped and refinished hard surface floors to maintain quality condition and appearance.
Washed, cleaned and disinfected water coolers.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Dusted picture frames and wall hangings with cloth.
Transported cleaning products and equipment to and from utility rooms.
Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
Documented and reported all necessary facility and building repairs observed.
Returned emptied garbage receptacles to proper locations.
Rotated linens in storerooms and replenished when supplies ran low.
Swept and washed all hard surface floors.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Attended to locker area by laundering dirty towels and clearing away stray slippers.
Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Polished glass surfaces and windows.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Welcomed patrons and immediately offered assistance by asking open-ended questions.
Restocked room supplies such as facial tissues for personal touch with every job.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Changed bed linens and collected soiled linens for cleaning.
Education
GED: , Expected in 08/2012 - Foothills Adult School - El Cajon, GPA:
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